ALAA ELADAWY
Jeddah.Mecca Region,Saudi Arabia
Summary
A seasoned professional with expertise in pharmacy management and operations, demonstrating strong leadership and communication skills. Adept at building robust relationships and enhancing customer service, while effectively managing inventory and staff development. Known for analytical problem-solving abilities, conflict management, and adaptability, with a focus on driving organisational success through strategic initiatives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Pharmacist
Lemon pharmacy
Jeddah, Mecca Region
08.2023 - 05.2026
- Enhanced patient care by providing accurate medication information and advice.
- Managed stock effectively, preventing shortages of key medications.
- Improved patient satisfaction with thorough advice on over-the-counter treatments.
Branch Manager
Nehal Mohamed Pharmacy
Nasr City, Cairo
08.2021 - 07.2023
- Provided excellent customer service, securing client loyalty.
Military pharmacist
Police Academy
New cairo, Egypt
02.2021 - 03.2022
Shift Manager
Elhewala pharmacy
shebin el-kom, menofia
09.2020 - 01.2021
Education
Bachelor of Pharmacy - pharmaceutical sciences
Tanta University
Egypt 09.2016 - 08.2020
Skills
- Management and leadership skills
- Strong communication and influencing skills
- Ability to make strong relationships
- Confident and persistence
- Problem Solving
- Conflict Management
- Analytical skills
- pharmacy management skills
- Pharmacy Operations Management
- Staff Leadership and Development
- Inventory Management
- customer service enhancement
- patience and self motivation
- Adaptability
COURSES& TRAINING PROGRAMS
-Certificate in online clinical antibiotics course(08/2018).
-Retail management course -MOHAMED EMISH (2025) udemy.com.
(definition-customer journey-cannibalization-sales mix).
-Marketing Strategy (7P IN DETALIS-personal branding-target Audience).
-Management styles and leadership(difference bet-motivation theroies-
negotiation skills-effective communication).
-PRICING STRATEGY- DR EHAB MUSALLAM.
-PHARMACY MARKETING PLAN COURSE – DR. WASSEM MAGED (2025)
(Topics: Marketing Strategy in Pharmacy, Customer Segmentation, OTC & Rx Promotion, Branding, Sales Techniques, Consumer Behavior in Pharmacies),
-CATEGORY MANAGEMENT PROGRAM ESSENTIALS – DR. ABOULFETOUH GAMAL (2026)
(Certificate Obtained – Topics: Category Planning, Product Assortment Optimization, Shelf Management & Planograms, Demand Planning, Supplier Relations, Key Performance Indicators in Retail Pharmacy),
-INVENTORY MANAGEMENT – AMANY ZEDAN (IN PROGRESS)
(Part of Supply Chain Management),
-PROFESSIONAL EXPERIENCE
Extensive experience in pharmaceutical consultation (IN PHARMACY & REMOTE PATIENT), providing patient-focused medical guidance and effective therapeutic recommendations
Proven ability to train and mentor field pharmacists to improve performance and service quality
Demonstrated impact on increasing pharmacy branch sales through advanced consultation skills and patient engagement strategies,
Affiliations
- RUNNING.SWIMMING.RESEARCH
Languages
Arabic
Proficient (C2)
English
Advanced
Timeline
Pharmacist
Lemon pharmacy
08.2023 - 05.2026
Branch Manager
Nehal Mohamed Pharmacy
08.2021 - 07.2023
Military pharmacist
Police Academy
02.2021 - 03.2022
Shift Manager
Elhewala pharmacy
09.2020 - 01.2021
Bachelor of Pharmacy - pharmaceutical sciences
Tanta University
09.2016 - 08.2020