ALAA HOMSI
Experienced Service Manager
Summary
Highly professional Service Manager with extensive experience in the medical devices sector of the healthcare industry. Proven expertise in servicing a diverse range of medical equipment from reputable global vendors such as Intuitive Surgical ( Medical Robotics ) , Medtronic ( Cardiac ) , Maquet Surgical Work ( OR ) , and Karlstorz ( Endoscopy ).
Adept at overseeing and leading teams of skilled engineers and technicians for over than 12 years, employing both direct and remote management techniques.
Acknowledged for the successful implementation of the advanced Field Management System, SAP Hybris Cloud for Service, leading to improved operational efficiency and streamlined daily workflows for a team of over 100 Engineers across Gulfmedical offices spanning the Kingdom of Saudi Arabia.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
SERVICE MANAGER
GULFMEDICAL CO. | WESTREN ZONE
01.2019 - Current
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers
- Managed a team of En, ensuring timely completion of projects and high-quality workmanship
- Improved customer satisfaction by implementing streamlined service processes and staff training programs
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities
- Successfully managed budgets and allocated resources to maximize productivity and profitability
SAP CLOUD FOR SERVICE CONSULTANT
GULFMEDICAL CO.
01.2018 - Current
- Responsible for designing the Service Department business processes then convert them into blueprints to be applied by using the state of the art SAP Hybris service soware ( Cloud for Service ).
COUNTRY SERVICE LEADER
GULFMEDICAL CO.
01.2013 - 01.2019
- Established the team then provided technical support and training for 10 engineers and technicians across Saudi Arabia.
SENIOR FIELD SERVICE ENGINEER
GULFMEDICAL CO.
01.2011 - 01.2013
FIELD SERVICE ENGINEER
GULFMEDICAL CO.
01.2009 - 01.2011
Education
MBA - International Business Management
IE BUSINESS SCHOOL
Madrid06.2015
Biomedical Engineering -
JORDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Jordan 04.2001 - 04.2009
Skills
undefined
Awards
- Managing Director Recognition Award for Achieving over 150% of Sales target three times
- Managing Director Award in recognition of exceptional performance two times
Overseas Trainings
INTUITIVE ROBOTIC SURGERY - USA
- Da Vinci IS 1200 Robotics Surgery, Sunnyvale, CA USA
- Da Vinci IS 2000 Robotics Surgery, Sunnyvale, CA USA
- Da Vinci IS 3000 Robotics Surgery, Sunnyvale, CA USA
- MIMIC Robotic simulator, Seattle, USA
Gaumard -Patient Simulators for Healthcare Education - USA
- Noelle S575, Susie S2000, Hal Family, Miami, USA
MAQUET Surgical Work - Germany
- OR-Tables / MAGNUS 1180, Germany
- OR-Tables / BETASTAR 1131.12, Germany
- OR-Tables / ALPHASTAR 1132, Germany
- OR-Tables / ALPHAMAXX 1133, Germany
- OR-Tables / ALPHAMAQUET 1150.01/02 , Germany
- HANAU Surgical Lights GM, France
- ALM Surgical Lights, France
MEDISTEM Cardiac flow meter - Norway
- VeriQ - VeriQ 3.0 -Butterfly, UAE
Road Rescue Co. - USA
- Medical Coaches, New York, USA
- US Ambulance cars
- Different models of Ambulance Cars, Orlando, USA
Internal workshops by Dr.Christe
- Service Excellence
- Basic Selling Skills
- Advanced Selling skills
- Lead/leader effectiveness & development
- Managerial Skills Training
Timeline
SERVICE MANAGER
GULFMEDICAL CO. | WESTREN ZONE
01.2019 - Current
SAP CLOUD FOR SERVICE CONSULTANT
GULFMEDICAL CO.
01.2018 - Current
COUNTRY SERVICE LEADER
GULFMEDICAL CO.
01.2013 - 01.2019
SENIOR FIELD SERVICE ENGINEER
GULFMEDICAL CO.
01.2011 - 01.2013
FIELD SERVICE ENGINEER
GULFMEDICAL CO.
01.2009 - 01.2011
Biomedical Engineering -
JORDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
04.2001 - 04.2009
MBA - International Business Management
IE BUSINESS SCHOOL
Similar Profiles
Pawan ThakurPawan Thakur
Purchase Manager at M/S BEST WESTREN PLUSPurchase Manager at M/S BEST WESTREN PLUS
Rabeel RiasatRabeel Riasat
NDIS Support Worker at Westren Sydney ServicesNDIS Support Worker at Westren Sydney Services
Sattam AlenaziSattam Alenazi
Warehouse Manager at Westren SeedsWarehouse Manager at Westren Seeds
Michael HowellMichael Howell
Service Manager at Deacon Jones Chevrolet of La GrangeService Manager at Deacon Jones Chevrolet of La Grange
MARTY DOLANMARTY DOLAN
Service Manager at MOD BikesService Manager at MOD Bikes