Alaa Mahmoud
Khobar,Saudi Arabia
Summary
Dedicated professional with expertise in customer relationship management, performance monitoring, and forecasting. Proven track record in leadership development and customer service, supported by a first aid training certificate. Adept at enhancing team performance through strong leadership skills. Committed to driving organisational success and fostering positive client relationships.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Operations manager
Harmony Clinics
Dammam, Saudi Arabia
01.2025 - Current
- Fostered a culture of continuous learning, improved workforce competency levels.
- Liaised with stakeholders for transparent communication and better decision making.
- Led teams to achieve business objectives on time and within budget constraints.
- Managed inventory efficiently to minimize stockouts and overstock situations.
- Created a collaborative work environment for positive team dynamics.
Skincare & Operations specialist
Murjan Medical Complex
Dammam , Saudi Arabia
01.2019 - 01.2025
- worked with micro-needling devices such as Scarlet, Dermapen, Morpheus, Ultrformer, mesotherapy, and stem cells. I was also responsible for managing the skincare department and its monthly revenue.
- Conducted thorough market research to inform business strategies.
- Managed and coordinated project tasks to meet deadlines.
- Met customer demands, providing seamless order fulfilment and timely delivery.
- Fostered a positive work environment, promoting employee satisfaction.
Marketing supervisor
Smart Solutions
Sharjah , United Arab Emirates
03.2015 - 02.2018
- Enhanced customer satisfaction with regular interaction and feedback collection.
- Monitored marketing trends for staying ahead in the competitive landscape.
- Collaborated with sales and design teams for seamless product launches.
- Developed successful marketing campaigns by conducting thorough market research.
- Handled crisis management situations effectively, mitigating potential damage to company reputation.
Education
Bachelor's degree - French Literature
Campbell University
United Arab Emirates 01.2009 - 03.2014
Skills
- Customer relationship management
- Performance monitoring
- Forecasting
I have a first aids training certificate
- Leadership development
- Customer Service
- Leadership skills
Timeline
Operations manager
Harmony Clinics
01.2025 - Current
Skincare & Operations specialist
Murjan Medical Complex
01.2019 - 01.2025
Marketing supervisor
Smart Solutions
03.2015 - 02.2018
Bachelor's degree - French Literature
Campbell University
01.2009 - 03.2014
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