Alaa Sheikh

• Building a strong relationship with company client by scheduling a weekly calls to increase containers volume. And schedule monthly and quartet meeting with the clients in/out the company to maintain this relationship.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of the business and his needs.
• Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product Type.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, etc.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Provides records of customer monthly and yearly volume.
  Contributes to team effort by accomplishing related results as needed.
• Maintains professional and technical knowledge by attending training sessions and workshops.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Updated accounts and maintained long-term relationships with clients.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Informed customers of promotions to increase sales productivity and volume.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Addressed multiple industry issues and provided client support.
• Generated seasonal creative pitches for clients targeting various consumer groups.

Supervising customer service agents teams to achieve MAERSK standards, and customer service KPIs:

• Monitoring CS tickets and observe the opened tickets, and direct it to the correct person to solve it within the timeline.
• Getting involved in the conflicts between the company and the clients to solve it when its needed.
• Monitoring the phone calls and check calls quality randomly in weekly bases.
• Preparing CRM reports with the team to and discuss it in weekly bases to achieve MAERSK standards, target and KPIS.
• Finding out the problem "i.e. Missed calls of CS team, and delayed emails" and discuss it with the team to provide better service.
• Applying "Care-Pro" standards on the phone call, emails and any other communications with the clients to build a stronger relationship in the short/long terms.
• Dealing with our back office in daily bases to achieve department objectives and goals.
• Used consultative techniques to understand client needs and make customized strategic of each client.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Considering CS survey to find out clients suggestions/complains to improve our quality of service.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

• Preparing a daily report for account receivables and sales profits, and trying to find out the problems with the sales team to prepare the monthly report and present it to the higher management
• Prepare profits report and compare it with old months in monthly bases.
• Preparing PSA proposals (PMC, OMC, S&R) in coordination with sales engineers and sales manager
• Make sure SMIS updated and all sales opportunities entered into the system
• Ensure timely invoice delivery to the customers
• Coordinate with receivables collection officer and sales engineers to remove the obstacles hindering timely settlement of due amounts
• Renew OMC & PMC contracts
• Being responsible for I-SCALA new service management module and to make sure proper coordination between sales engineers and operation.
• Learned and frequently used multiple sales systems to investigate, track and correct customer's issues.
• Developed working knowledge of CRM to effectively track sales leads and activities.

Islamic Development Bank).
“Project Manager Assistant” - BEST Program Team (Working as a part of the Business
Enhancement System Transformation to implement SAP Program in the bank).

• Managing all activities and tasks of the projects.
• Prepare the meetings of the project (agenda, attendance, presentations, etc.).
• Prepare and up-date the to-do-list daily.
  Be the convener of the meetings.
• Communicate with all consultants of the project to achieve project goals on time.

Coop-training in the summer as a member of marketing operations team to achieve a big subscriptions campaign).

• Prepared the biggest subscription campaign for Al-Watan Newspaper.
• Dealing with advertising and call center agencies.
• Identifing and solving the problems which we received from the clients through the call center agency (CRM).
• Take some responsibilities of the POS.
• Filtering the data and analyze it.