Microsoft Office
Alaa Zaini
Jeddah,02
Summary
Proven in enhancing customer experiences , I excel in customer communications and problem-solving, significantly improving call center performance. My expertise in customer service and complaint resolution, combined with a goal-oriented approach, ensures high satisfaction levels. Skilled in multitasking and teamwork, I drive positive outcomes and efficient workflows.
Overview
4
4
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Call Center Operator
Crowne Plaza Hotels
03.2024 - 09.2024
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate records of customer interactions, ensuring efficient follow-up and resolution of outstanding issues.
- Collaborated with team members to share best practices, resulting in improved overall performance within the call center.
Hostess
Park Hyatt Hotels
12.2020 - 10.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor Degree - Graphic Design
Taif University
Ta'if, Saudi Arabia 04.2001 -
Skills
Customer communications
Problem-solving skills
Goal-Oriented
Customer Service
Resolving issues
Customer Complaint Resolution
Software
Opera System
Shmoos System
Certification
Hospitality Experience Program – Les Roches - Switzerland
Timeline
Call Center Operator
Crowne Plaza Hotels
03.2024 - 09.2024
Hostess
Park Hyatt Hotels
12.2020 - 10.2023
Bachelor Degree - Graphic Design
Taif University
04.2001 -
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