Alaaeldin Elkhader
Riyadh,Saudi Arabia
Summary
Hard working and enthusiastic professional with 17 years of experience in Engineering mechanical field. Excellent interpersonal skills and ability to communicate well with patrons. Excellent ability and determining the kind of tools and equipment need for the task. Excellent understanding of the implication of new information for both current and future decision making. Experience automotive engineer, planning and managing manpower. Mechanical operation and automotive knowledge. Body and paint repair strong knowledge, evaluate, budgeting, estimate, tools selection, chassis knowledge. Contact with insurance companies and other clients for active sales. CRM, Customer relationship and management. Evaluate MRO spear parts for effectiveness & optimize critical spear and updated. Monitoring & reviewing asset utilization losses. Conducting mitigation effectiveness assessment. Development of maintenance budget & ensure compliance. Ensure adherence to quality standards & health and safety regulations. Excellent ability of determining the kind of tools and equipment need for the task. Customer relationship management (CRM) & customer satisfaction. Decision making and problem solving skills. Customer care knowledge & Negotiate skills.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Service Manager
Zxauto agency in Saudi Arabia –abdulmajeed alkhadir company
Riyadh, Saudi Arabia
01.2023 - Current
- Customer retentions, Forecasts goals and objectives for the department and strives to meet them, Hires, trains, motivates, counsels and service monitors the performance of all department staff, Understand and ensure compliance with manufacturer warranty and policy procedures, Promotes loyalty and customer goodwill and protect dealership image, Establishes and maintain good working relationships with customers to encourage repeat and referral business, Ensures that customer service file are up to date and readily available for reference, Maintains safe work environment, Communicate with technicians, customers and management, Achieve target budget and all company goals, Manage and control to meet the KPI,S, Handling customers concern, Monitoring / action, assessing performance of the team and make improvements or take corrective(kaizen), Accountable for the management and all activities of the body shop operation, Responsible for body shop performance including production targets, revenue, profitability, and efficiency, Accountable for accurate estimates, cost of hours, workshop target, Maintain the highest quality standard, Conduct regular team meeting and coach and develop staff
- Analysed customer feedback and trends to drive process improvements.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Implemented new policies to reach regulatory compliance.
- Monitored operational progress against budgets for cost-effective service provision.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Prepared rotas and assigned workloads to achieve service targets.
- Displayed ethical behavior in line with code of conduct to set positive example for employees.
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve company goals.
- Resolved complex issues with strong analysis and investigations.
- Identified ways to reduce costs without sacrificing customer satisfaction.
- Achieved increased customer retention rates through active listening and genuine engagement.
- Managed relationships and performance of external suppliers and required resources.
- Generated monthly and quarterly forecasts of team costs and project revenues.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Managed environmental risks associated with all business units to guarantee employee safety.
- Offered out of hours support and liaised with technical teams to restore services.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Championed development of new services to improve operational output and meet KPIs.
Service Manager
Toyota Saudi Arabia –Salem salih babgi co
- 12.2022
- Customer retentions, Forecasts goals and objectives for the department and strives to meet them, Hires, trains, motivates, counsels and service monitors the performance of all department staff, Understand and ensure compliance with manufacturer warranty and policy procedures, Promotes loyalty and customer goodwill and protect dealership image, Establishes and maintain good working relationships with customers to encourage repeat and referral business, Ensures that customer service file are up to date and readily available for reference, Maintains safe work environment, Communicate with technicians, customers and management, Achieve target budget and all company goals, Manage and control to meet the KPI,S, Handling customers concern, Monitoring / action, assessing performance of the team and make improvements or take corrective(kaizen), Accountable for the management and all activities of the body shop operation, Responsible for body shop performance including production targets, revenue, profitability, and efficiency, Accountable for accurate estimates, Maintain the highest quality standard, Conduct regular team meeting and coach and develop staff
Fleet Maintenance Manager
Sudan cotton Company ltd
Sudan
01.2009 - 05.2015
- Manage manpower at the various sites to ensure work is delivered as per the required specifications with the expected quantities and quality control, Maintaining the security of company assets by ensuring the safe operation of all equipment and facilities, Hires, trains, motivates, counsels and service monitors the performance of all department staff, Maintains safe work environments, Ensures that customer service file are up to date and readily available for reference, Maintains a professionals appearance, Accountable for the management and all activities of workshop, Accountable for accurate estimates, Maintain the highest quality standard, Planning, scheduling, and assigning work to repair facilities staff members or outside contractors, Monitoring the progress of repair jobs, checking quality of work performed, and resolving issues with contractors or workers as needed, Ensuring that all necessary safety precautions are followed during all phases of construction, repair, and maintenance operations, Reviewing bids from contractors and selecting the most qualified bidders based on price, reputation, and references, Estimating costs for repairs, consulting with management regarding budget limits, and approving repair orders, Conducting audits of fleet operations to ensure that vehicles are being operated safely and efficiently, Managing the inventory of parts for vehicles and equipment and ordering new parts when needed
Maintenance Engineer
Sudan cotton company ltd
Sudan
- 01.2009
- Diagnosed vehicle failure and assigned the work to technician, Allocated duties to team regarding to technical skill level, Ensure the technician are fully utilized to improve productivity, Provided technical guide line and support my staff, Ensure the repair is taken at the time limit, Maintaining accurate records for all job done, Working as cohesive team work and encourage the staff, Identified staff training needs and provided practical assistance on the job training and technical advice, Contributed in maintaining adequate stocks of vehicle parts to avoid any shortages
Education
Bachelor (Honors) Degree - Engineering
University of Khartoum
Skills
- Customer service
- Cost control
- Workflow planning
- Staff recruitment and retention
- Motivational leadership
- Social media promotions
- Facility maintenance programmes
- Strategic planning
- Computer skills
- Time management
- Problem solving
- Communication skills
- Service management
- Staff development
Languages
Arabic
Native
English
Fluent
Personal Information
- Date of birth: 04/16/82
- Nationality: Sudanese
- Visa status: transferable
Certification
Saudi driven license
Timeline
Service Manager
Zxauto agency in Saudi Arabia –abdulmajeed alkhadir company
01.2023 - Current
Fleet Maintenance Manager
Sudan cotton Company ltd
01.2009 - 05.2015
Service Manager
Toyota Saudi Arabia –Salem salih babgi co
- 12.2022
Maintenance Engineer
Sudan cotton company ltd
- 01.2009
Bachelor (Honors) Degree - Engineering
University of Khartoum
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