ALAMGIR HOSSAIN

A Proven leader in the field of hospitality industry in housekeeping department with Exceptional communication, Organizational and planning skills. Establishes and Maintains customer satisfaction motivates team members to achieve high level of Productivity without sacrificing quality. Consistently exceed personal and professional Goals.

Experience of 18 Years in the hospitality industry in different five-star hotels In various positions from the room attendant to Housekeeping manager. Created comprehensive training programs to enhance employee development. Ensured that all guests received courteous and quality service all the time. Establish standards.

Experienced professional focused on managing housekeeping operations with commitment to high standards of cleanliness and guest satisfaction. Capable of implementing effective cleaning protocols and staff training to ensure seamless service delivery. Skilled in inventory management, budget control, and fostering collaborative team environment.

• Father's Name: Md Rafiqul Islam
• Nationality: Bangladeshi
• Marital Status: Married
• Industry: Hospitality/Tourism/Travel
• Career Level: Experienced Professional

• Daily briefings
• Dedicates tasks to associates in the shift.
• Discrepancy report (skip, sleep out) to match with system.
• Responsible for through cleaning of rooms and corridors
• Make maintenance report for room or items in need of repair and follow up to make sure work is completed satisfactorily.
• Maintaining file for discrepancy
• Daily rooms productivity, rooms inspection
• Requisition minibar consumption, maintenance, lost and found reports and keeps in articles found in all file sections.
• Supervises cleaning of guest rooms sections corridors, stairs cases pantries store trolleys and all equipment boxes.
• Report suspicious persons behaviors, DND and sleep out supervises and give turn down service in evening.
• Group handling.
• Listen to complaints and provide solutions.
• Co - ordinate with other department for guest queries
• Training of fresh staff

• 1- Leadership
• 2- Complaint handling
• 3- First aid.
• 4- Firefighting evacuation training
• 5- Work place communication skills
• 6- Decision making implementation and evaluation
• 7- Perspective on conflict in the workplace
• 8- Problem performance identification
• 9- The mechanics of communication effectively
• 10- Giving feedback to colleagues
• 11- Housekeeping Hilton brand service standards
• 12- Executive floor Hilton brand service standards
• 13- All rooms Hilton brand service standards

• I hereby certify that the above-mentioned information is true and accurate to the best of my knowledge.