Summary
Overview
Work history
Education
Skills
Languages
Custom
Accomplishments
Timeline
Generic

ALANOUD ALHUSAINAN

Riyadh,Saudi Arabia

Summary

Saudi professional with strong communication skills and deep awareness of local culture, trends, and audience behavior. Known for the ability to create relevant and impactful messaging tailored to the Saudi market. Bilingual in Arabic and English, with experience in dynamic environments across marketing, communication, and client engagement roles.

Overview

6
6
years of professional experience
2023
2023
years of post-secondary education

Work history

Digital Marketing - Senior Officer

STC Bank
02.2023 - Current
  • Manage stc pay’s digital portals, media platforms, and social media content.
  • Monitor and evaluate social media performance using key metrics.
  • Analyze customer engagement and behavior across digital channels.
  • Support major events, product launches, and brand activations.
  • Execute social media strategies to enhance brand visibility and engagement.
  • Use data analysis to refine messaging and ensure consistency across campaigns.
  • Engage with followers to build community and brand loyalty.
  • Contribute to continuous improvement of marketing and communication systems.
  • Deliver accurate and timely reports on campaign and channel performance.
  • Led the development of the social media strategy for the transition from STC Pay to STC Bank.

Assistant Account Manager

Lampaah
08.2022 - 11.2022
  • Managed client communications and coordinated campaign execution across teams.
  • Oversaw social media accounts and maintained consistent brand messaging.
  • Handled internal and external communication, ensuring smooth workflow and timely updates.
  • Contributed to campaign planning and content scheduling.

Research executive - Internship

DRC (Digital Research Company)
08.2021 - 02.2022
  • Led team meetings to enhance collaboration and productivity.
  • Translated complex findings into clear, actionable reports.
  • Collaborated with senior researchers to develop research strategies.
  • Conducted focus groups to collect qualitative insights.
  • Assisted in designing questionnaires to explore customer preferences.
  • Supported multiple research projects, ensuring on-time delivery.
  • Gained hands-on experience with market research tools and data analysis.

Customer Service Representative

CCC by stc
04.2019 - 08.2021
  • Managed high volume of customer inquiries via social media and digital platforms.
  • Built strong rapport with users, enhancing satisfaction and brand trust.
  • Resolved technical and transactional issues promptly, contributing to higher CSAT scores.
  • Assisted in training new joiners to improve team efficiency in digital support.
  • Maintained service quality while meeting KPIs for responsiveness and accuracy.

Education

Bachelor's degree - Business Administration - Marketing

King Saud University

Skills

  • Content Strategy & Creation
  • Social Media Management (Organic & Paid)
  • Brand Positioning & Tone of Voice
  • Visual Content Direction
  • Social Media Analytics (native tools platforms like Lucidya, Sprout, Hootsuite)
  • Adaptability to Changing Digital Trends
  • Strong Verbal & Written Communication (Arabic English)
  • Presentation & Reporting

Languages

Arabic
Master or proficient
C2
English
Master or proficient
C2

Custom

  • Strategic Marketing plan, Shishka Corporation, 2021, Participated in a tournament with Jasser Co which set a for students of KSU. Developed a Strategic Marketing plan from scratch to help a new business reach its goals. Won 1st place prize among all groups participated with Jasser.
  • E-Marketing plan, Jasser Corporation, 2021, Developing a digital marketing plan to enable a better understanding to Jasser's targeted audience.
  • Volunteer, Tedx King Saud University, 2018

Accomplishments

    1st Place – Strategic Marketing Competition

    Shishka Corporation x Jasser Co. – King Saud University, 2021

    Developed a full marketing strategy for a startup business and ranked first among all participating teams in a university-wide tournament organized by Jasser Co.

Timeline

Digital Marketing - Senior Officer

STC Bank
02.2023 - Current

Assistant Account Manager

Lampaah
08.2022 - 11.2022

Research executive - Internship

DRC (Digital Research Company)
08.2021 - 02.2022

Customer Service Representative

CCC by stc
04.2019 - 08.2021

Bachelor's degree - Business Administration - Marketing

King Saud University

Similar Profiles

Create profile
ALANOUD ALHUSAINAN