Alanoud Alqahtani

Coordinated timely responses to online customercommunication and researched complex issues.
Input daily attendance information into office database for over 70 agents.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Evaluated employee performance and coached and trained to improve weak areas.

.Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Engaged in learning and development opportunities to promote continued performance improvement.
Educated customers on company systems, form completion and access to services.
Sought out extra training opportunities to enhance customer relationship management abilities.
Managed over 130 customer calls per day.

.Prepared and implemented lesson plans covering required course topics.
Administered assessments and standardized tests to evaluate student progress.
Led interesting and diverse group activities to engage over 30 students in course material. Attended department meetings to develop and update course curricula.