ALMAHA MAMDOUH ALSHAHRANI
Riyadh,Saudi Arabia
Summary
A highly motivated fresh graduate with bachelor's degree in social work from Princess Nourah bint Abdulrahman university with a GPA of 4.50. With my strong theoretical background, I am willing to commence building my career in an organization which will help me develop and increase my skills with practice. I am open for new challenges and believe hard working is key for a successful career.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work history
CALL CENTRE AGENT
4D Medicl Centre
Riyadh
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Providing services for Clients.
- Responding to Clients problems, taking orders, and responding to customer complaints.
Event organiser
General Entertaining Authority
Riyadh
10.2019 - 12.2023
- Supervised a team of volunteers providing guidance and support to enhance overall event experience.
- Ensure compliance with safety, crowd management, and quality standards.
- Monitor event flow and resolve on-site issues promptly.
- Assist in visitor guidance, queuing, and crowd movement.
- Report operational issues and provide daily event feedback.
- Support VIP, media, and special event requirements when needed.
Education
Bachelor of Science - Social Works
Princess Nourah Bint Abdulrahman University
Riyadh, Saudi Arabia, KSASkills
- MS Office
- Team collaboration
- Time management
- Problem-solving
Accomplishments
- Diploma in DATA Analysis & AI Applications in Excel & Power BI.
- PMP Certificate from the Project Management Institution.
- Strategic Planning of Life Event Course at General Entertaining Authority.
- Operational Planning of Life Events at General Entertaining Authority.
- Luxury Company | Events management for Riyadh Season
- Golden Events | Events Management for Riyadh Season
- Saudi Association for Hearing Impairment Medical Center | Call center
- Disabled Children's Association.
- Completed 100 Hours in Volunteer Works a Prince Sultan Military Medical City.
- Completed a Courses in Microsoft Office Skills, Problem Solving and Decision Making, Communication Skills and Emotional Smartness.
LANGUAGES
Arabic
Native
English
Advanced
Timeline
Event organiser
General Entertaining Authority
10.2019 - 12.2023
CALL CENTRE AGENT
4D Medicl Centre
Bachelor of Science - Social Works
Princess Nourah Bint Abdulrahman University