Albader Abduldaim
Summary
Dynamic operations and sales management professional with extensive experience in financial and operations management across diverse retail sectors. Expertise in retail operations, stock and inventory management, visual merchandising, and customer experience, complemented by a proven ability to lead and train teams. Data-driven and analytical, with proficiency in SPSS, PLS-SEM, CRM systems, and Opera to optimize performance and drive results. Brings international market experience and vendor management expertise, delivering measurable business growth and operational efficiency. Committed to achieving excellence and driving sustainable results that align with organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Manager
Samaco Motors
Jeddah, Saudi Arabia
01.2026 - Current
- Developed and implemented strategic sales plans to enhance customer engagement and drive revenue growth.
- Led high-performing sales team, fostering collaboration and mentoring to achieve departmental goals.
- Analyzed market trends and competitive landscape to identify new business opportunities and optimize sales strategies.
- Established strong relationships with key clients, enhancing customer loyalty and satisfaction through tailored solutions.
- Conducted regular training sessions to improve team skills in product knowledge and effective selling techniques.
- Utilized CRM systems for tracking sales performance, facilitating data-driven decision-making and reporting accuracy.
Sales Manager
Lexus
Perth,Australia
07.2024 - 01.2026
- Led a high-performing sales team, achieving an 9% increase in annual vehicle sales.
- Conducted profitability and margin analysis using SPSS and PLS-SEM, optimizing product and sales strategies.
- Leveraged CRM and Opera PMS to enhance customer engagement, retention, and satisfaction by 7%.
- Developed and executed strategic sales plans, improving market share and revenue growth.
- Managed vendor relationships and supplier negotiations, ensuring optimal stock availability and cost efficiency.
Assistant Operations Manager
WHSmith Global Retailer
Perth, Australia
08.2023 - 07.2024
- Directed daily operations and strategic growth initiatives, contributing to a 5% increase in customer loyalty.
- Applied SPSS and PLS-SEM to analyze sales, profitability, and margin development for data-driven decisions.
- Managed inventory and stock using inFlow and Zoho, optimizing stock levels and reducing discrepancies.
- Leveraged CRM systems and Opera to improve customer experience and operational efficiency.
- Led vendor management and supplier negotiations to ensure cost-effective procurement and supply chain efficiency.
- Expanded international market presence, boosting operations between Australia and Saudi Arabia.
Retail Supervisor
WHSmith
Perth, Australia
11.2022 - 08.2023
- Spearheaded team-driven sales strategies, achieving a positive 6% increase in quarterly sales revenue.
- Optimized inventory processes using inFlow and Zoho, reducing stock discrepancies by 11%.
- Implemented customer feedback initiatives, increasing satisfaction scores by 9%.
- Supervised a team of 20 employees, maintaining a 95% staff retention rate.
Guest Service Supervisor
The Ritz-Carlton
Jeddah, Saudi Arabia
11.2021 - 10.2022
- Elevated guest satisfaction scores by 11% year-over-year through personalized service initiatives.
- Supervised and mentored a team of 15 agents with a 98% retention rate.
- Streamlined check-in/check-out processes, reducing average wait times by 8%.
- Led upselling strategies, increasing revenue from premium rooms and services by 10%.
Assistant Branch Manager
Commonwealth Bank
Australia
08.2020 - 09.2021
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Mentored and developed team members, fostering a culture of continuous improvement and accountability.
- Streamlined customer service processes, enhancing client satisfaction and reducing response times.
- Analyzed financial data to identify trends, informing strategic decisions for branch growth initiatives.
- Managed risk assessment processes, identifying potential issues and implementing mitigation strategies proactively.
Branches Supervisor
Samba Financial Group
Jeddah, Saudi Arabia
07.2015 - 08.2019
- Oversaw operations across multiple branches, achieving 11% growth in revenue and consistently surpassing targets.
- Introduced workflow enhancements, increasing transaction speed by 9% and reducing customer waiting times by 12%.
- Elevated overall customer satisfaction by 15%.
Senior Customer Relations Manager
ANB Bank
Jeddah, Saudi Arabia
04.2015 - 07.2015
- Developed and implemented customer engagement strategies, enhancing client satisfaction and retention.
- Led cross-functional teams to address customer concerns, streamlining resolution processes.
- Analyzed customer feedback data to identify trends, informing service improvements and training needs.
- Completed opening and closing functions to meet operational needs.
- Assisted customers with opening accounts and signing up for new services.
Student Services Officer
University of Canberra
Australia
09.2012 - 02.2014
- Boosted student satisfaction by 20% through process improvements and enhanced communication.
Customer Service Representative
National Commercial Bank
Jeddah, Saudi Arabia
07.2008 - 06.2010
- Delivered first-class service, resolving inquiries efficiently, maintaining high customer satisfaction.
- Implemented strategies that maximized loyalty, productivity, and client retention.
Education
MBA/MIB - Business Administration
University of Canberra
AustraliaBBA - Supply Chain Management/International Business
King AbdulAziz University
Saudi ArabiaSkills
- Leadership & Strategy: Team Leadership, Staff Development, Strategic Planning
- Retail Inventory & Stock Management (inFlow, Zoho), Visual Merchandising
- Analytics & Decision-Making: SPSS, PLS-SEM, Profit & Loss Analysis,
- Systems & Tools: CRM Applications, Opera PMS, Microsoft Office Suite
- Supply Chain & Procurement: Value Chain Management, Vendor Management, Supplier Negotiation, International Market Operations
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
- Sales expertise
- Sales operations
- Rapport and relationship building
- Persuasive negotiations
- Performance management
- KPI tracking
- Order management
- CRM software
- Vendor management
- Operations
- Risk mitigation
Certification
- Business Analytics Intensive Course – John Curtin University, Australia
- Coaching Skills for Managers – University of Sydney
- Leadership Development (Blended Learning) – International, 2014
- Australian Change Management Toolkit – ARK Group
- Strategic Planning, Time Management, and Retail Banking Management Courses
- Approved Banker Professional Certificate-SAMA
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Manager
Samaco Motors
01.2026 - Current
Sales Manager
Lexus
07.2024 - 01.2026
Assistant Operations Manager
WHSmith Global Retailer
08.2023 - 07.2024
Retail Supervisor
WHSmith
11.2022 - 08.2023
Guest Service Supervisor
The Ritz-Carlton
11.2021 - 10.2022
Assistant Branch Manager
Commonwealth Bank
08.2020 - 09.2021
Branches Supervisor
Samba Financial Group
07.2015 - 08.2019
Senior Customer Relations Manager
ANB Bank
04.2015 - 07.2015
Student Services Officer
University of Canberra
09.2012 - 02.2014
Customer Service Representative
National Commercial Bank
07.2008 - 06.2010
MBA/MIB - Business Administration
University of Canberra
BBA - Supply Chain Management/International Business
King AbdulAziz University