Albaraa Aldeiji
Senior Specialist Information Technology
Jeddah
Summary
Information Technology Senior Specialist with robust expertise in Flight Operation systems, specializing in SQL development and Jasper Reports. Possesses comprehensive experience across all stages of the development life cycle for dynamic system projects, leveraging strong skills in SQL programming, data analysis, and business improvements to drive operational excellence. Equipped with a solid foundation in project management and known for resourceful problem-solving and exceptional customer service. Recognized for the ability to quickly master new technologies and processes, successfully managing multiple projects while developing innovative solutions that enhance business performance.
Overview
9
9
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Senior Specialist Information Technology
Saudia Airlines
01.2024 - Current
- Identified areas in need of critical improvement and implemented strategies to achieve targets for Flight Operations Systems.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Enhanced team productivity by implementing efficient project management strategies.
- Implemented robust data analysis practices to guide decision-making, enhancing product relevance and customer satisfaction.
- Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times for critical areas on Flight Operations Systems.
- Maintained database systems to track and analyze operational data.
- Developed custom software solutions to address unique business challenges, driving innovation across the organization.
- Identified opportunities to leverage emerging technologies in order to drive digital transformation efforts that enhanced productivity throughout the enterprise.
- Managed vendor relationships, ensuring timely delivery of products and services while negotiating favorable contract terms.
- Increased operational efficiency through automation of manual tasks, freeing up resources for strategic initiatives.
- Improved user satisfaction by conducting training sessions to increase proficiency with software applications.
- Collaborated with stakeholders to define technology requirements, aligning IT strategy with organizational goals.
- Generated reports to track performance and analyze trends.
Specialist IT Application Development
Saudia Airlines
07.2017 - 12.2023
- Cooperate with designers to create clean interfaces and simple, intuitive interactions and experiences.
- Project management for system projects.
- Develop project concepts and maintain optimal workflow.
- Work with senior developer to manage large, complex design projects for Operation Excellance.
- Complete detailed programming and development tasks for SQL and Jasper reports as well as challenging.
- Carry out quality assurance tests to discover errors and optimize usability.
- Change Management.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Initiated sustainability program, reducing company's environmental impact.
Specialist IT Business Development
Saudia Airlines
04.2016 - 07.2017
- Cooperate with all SBU under SAUDIA Holding Company to optimize Quality plan, SLA and OLA.
- Account Manager for Aircraft Maintenance and Private Aviation.
- Project monitoring with all IT stakeholders which related to SBUs.
- Service analysis for cost optimization and customer satisfaction.
- Annual Project plan & budgeting committee.
- Strategic Project Planning Process.
- Account Management for SAUDIA SBUs.
Education
Master of MIS And Digitization - Management Information Systems
King Abdulaziz University
Jeddah, Saudi Arabia 04.2001 -
Bachelor of Information Technology - Information Technology
King Abdulaziz University
Jeddah, Saudi Arabia 04.2001 -
Skills
Project management
Certification
Interaction Skills.
Awards
- Certificate of Appreciation for SABRE Crew Manager implementation.
- Certificate of Appreciation for Advanced Passengers Information System.
- Certificate of Appreciation for TOP5 project implementation for Cabin Crew.
- Certificate of Appreciation for Cockpit Crew Fleet Merge.
Accomplishments
- Supervised team as delegated IT Section Manager several times.
- SABRE Aircrews upgrade and migration from Data Center to AWS cloud.
- TOP5 implementation for Cabin Crew (one of SAUDIA Transformation Project).
- Cockpit Crew Fleet Merge project.
- Build new SABRE Crew Manager system.
- JASPER Reports (JAVA & SQL) for SABRE Crew Manager.
- Advanced Passengers Information System (API) for Thailand, Singapore, Egypt, Korea.
- Advanced Passengers Information System (API) for National Travelers Center.
Timeline
Developing Creativity
05-2024
Achievement of Microsoft Designing and implementing a data science solution on Azure
02-2024
Senior Specialist Information Technology
Saudia Airlines
01.2024 - Current
Data Engineering on Microsoft Azure
01-2024
Crew Schedule Familiarization Course
10-2023
Achievement of Microsoft Power BI Data Analyst
06-2022
IT Quality Assurance Awareness Session “Innovation in Knowledge Management”.
11-2021
IT Quality Assurance Awareness Session
10-2021
(How Quality Leads to Innovation).
10-2021
Achievement of Super User Training for SABRE Crew Manager.
02-2021
Achievement of 36 Hours of PMP (Professional Project Management)
07-2020
Specialist IT Application Development
Saudia Airlines
07.2017 - 12.2023
Interaction Skills.
10-2016
Presentation Skills.
10-2016
Managing Your Job.
10-2016
Management Report Writing.
10-2016
Business Etiquette.
10-2016
Specialist IT Business Development
Saudia Airlines
04.2016 - 07.2017
Master of MIS And Digitization - Management Information Systems
King Abdulaziz University
04.2001 -
Bachelor of Information Technology - Information Technology
King Abdulaziz University
04.2001 -
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