ALBATOOL ALDAKKAN
Riyadh,Saudi Arabia
Summary
Dynamic professional specializing in leadership, data analysis, and CRM systems. Strong track record in relationship management, database oversight, and logistics coordination to improve operational performance. Experienced in budget management and project execution, facilitating effective collaboration across teams. Dedicated to utilizing analytical insights and organizational capabilities to achieve business objectives and support long-term development..
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
OPERATION COORDINATOR
Saudi Transport and investment Company Mubarrad
Riyadh, Riyadh Region
01.2021 - 12.2025
- Tracked daily mileage and generated regular kilometre reports.
- Recorded and summarised daily revenue in income reports.
- Created customised price quotes for prospective clients (prepared 3–5 quotes weekly).
- Drafted and reviewed contracts for accuracy and compliance.
- Prepared overtime reports for operations staff.
- Reviewed payroll reports to maintain accurate records.
- Collected data on daily violations, identifying responsible parties (tracked 40 violations weekly).
- Assisted with budget tracking and monitoring for operational expenses.
CALL CENTER AGENT
Lavender flavor Co.
Riyadh
01.2018 - 01.2020
- Responded to customer inquiries on table availability, booking times.
- Recorded and organized 30+ bookings per day in system to prevent overlaps and ensure suitable seating.
- Assisted customers with 10–15 reservation adjustments or cancellations weekly.
Education
Diploma - Marketing
Princess Nora University
Riyadh 12.2020 - 11.2022
Skills
- Leadership skills
- Experience with crm systems
- Data analysis and interpretation
- Relationship building aptitude
- Database management
- Excellent coordination
- Logistics coordination
- Budget administration
Certification
- Communication Skills - Lavender flavor Company
- Advanced Excel Training Course - Lavender flavor Company
- Advanced Customer service Training Course - EDRAAK
- Marketing Plan for entrepreneurs - EDRAAK
LANGUAGE
Arabic
English
Timeline
OPERATION COORDINATOR
Saudi Transport and investment Company Mubarrad
01.2021 - 12.2025
Diploma - Marketing
Princess Nora University
12.2020 - 11.2022
CALL CENTER AGENT
Lavender flavor Co.
01.2018 - 01.2020