ALBERT GONZALES LANIPA
DAVUY SIBULAO ZAMBOANGA CITY,PHILIPPINES
Summary
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining clean and organised workspace, handling cash transactions, and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills in [Desired Position] role.
Specialising in beverage preparation and customer service within bustling café environments. Capable of enhancing customer experiences through creation of bespoke coffee blends and delivering top-tier service. Skills in team leadership and operational management ensure smooth café operations and consistent customer satisfaction.
Overview
18
18
years of professional experience
4022
4022
years of post-secondary education
Work history
Barista
ANGEL COFFEE
Riyadh, SAUDI ARABIA
11.2021 - Current
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
- Maintained cleanliness of café area whilst preparing orders.
- Assisted in inventory control measures for effective stock management.
- Collaborated with team members during busy periods improving workflow efficiency.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Streamlined order taking process, reducing wait times for customers' convenience.
Waiter
KING OF BALBACUA
ZAMBONGA CITY, PHILIPPINES
02.2008 - 07.2012
- Worked collaboratively with kitchen staff for efficient service delivery.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Managed table settings for optimal dining experience.
- Accommodated special dietary requests, enhancing customer dining experience.
- Remained calm under pressure, ensuring better performance during peak hours.
Education
primary
VITALI ELEMENTARY SCHOOL
ZAMBOANGA, PHILIPPINESHigh School Diploma - Secondary
SIBULAO NATIONAL HIGH SCHOOL
ZAMBOANGA PHILIPPINESSkills
- Espresso machine operation
- Cash handling
- Bar efficiency
- Coffee grinding techniques
- Basic computer literacy
- Efficient work pace
- Knowledge of coffee beans
- Heating and frothing milk
- Beverage preparation speed
- Team player
- Customer Service
- Food preparation
- Menu memorisation
Timeline
Barista
ANGEL COFFEE
11.2021 - Current
Waiter
KING OF BALBACUA
02.2008 - 07.2012
primary
VITALI ELEMENTARY SCHOOL
High School Diploma - Secondary
SIBULAO NATIONAL HIGH SCHOOL
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