Aldanah Alomar
Swissport
Dammam,Saudi Arabia
2
Languages
4
years of professional experience
Applied Economics graduate from King Faisal University with hands-on experience in passenger services operations at King Fahd International Airport. Skilled in customer service, operational coordination, and problem-solving within high-pressure environments. Demonstrated ability to analyze processes, improve service efficiency, and communicate effectively across cross-functional teams. Eager to contribute analytical insight and operational excellence to organizations seeking efficiency, structure, and growth.
Work history
Passenger Service Agent
1 Year 2 Months- Delivered high-quality passenger support in dynamic, high-volume international airport environment.
- Managed check-in and boarding procedures while ensuring compliance with airline policies and safety regulations.
- Handled passenger inquiries, complaints, and last-minute changes with professionalism and efficiency.
- Maintained clear and effective communication with cross-functional teams to ensure operational excellence.
- Demonstrated strong problem-solving skills in time-sensitive situations.
- Analyzed daily passenger flow and contributed to improving service efficiency and reducing waiting time.
- King Fahd International Airport
Collaborative training
3 Months- Improved team communication by organising regular team meetings and discussions.
- Adapted to new situations and learned new skills quickly.
- Ensured timely project completion for customer satisfaction.
- Managed time effectively to meet deadlines.
Education
Bachelor’s - Applied Economics
- Earned honors degree
- GPA: 4.58/5
Skills
Proficiency in Microsoft Office
Leadership & team management
Analytical thinking and problem-solving
Effective communication
Adaptability to change
Time Management
Courses
- E-Marketing with the Lowest Costs (2024)
- Entrepreneurial Mindset and Crisis Management (2023)
- Artificial Intelligence and Data Analysis in the Future of the Labor Market (2023)
Languages
Arabic
A1
Native
English
A1
Native
Timeline
Passenger Service Agent
Swissport
2025.08 - 2026.10Read More
Collaborative training
Saudi Irrigation Organization
2023.03 - 2023.06Read More
King Faisal University
Bachelor’s from Applied Economics
2019.09 - 6 2023Read More