Bader Aldawas
Abha,Saudi Arabia
Summary
Senior IT Infrastructure Leader with over 12 years of experience at Saudi Aramco, specializing in high-availability networks and secure communications. Achievements include modernizing legacy systems and maintaining uptime exceeding 99.9%. Currently pursuing an Executive MBA to strengthen strategic leadership capabilities. Committed to mentorship and cybersecurity awareness, with a proven ability to develop secure and resilient IT solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Lead IT Infrastructure
Saudi Aramco
Abha
12.2023 - 08.2025
- Streamlined communication lines with use of effective networking solutions.
- Installed, configured and updated software applications, resulting in improved functionality.
- Maintained business continuity with robust disaster recovery plans.
- Collaborated on IT projects for successful completion within deadlines.
- Ensured compliance with company policies through strict enforcement of security protocols.
- Managed and maintained server hardware for optimal performance.
Head of Abha IT Support Group
Saudi Aramco
Abha
03.2025 - 08.2025
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Lead IT Infrastructure
Saudi Aramco
Jizan
07.2021 - 11.2023
- Analysed system logs and identified potential issues with computer systems.
- Ensured compliance with company policies through strict enforcement of security protocols.
- Conducted regular system audits for identifying potential areas of improvement.
- Troubleshot technical issues to ensure minimal downtime.
- Utilised technical skills to troubleshoot complex network issues.
- Monitored performance of complex telecommunications networks to proactively identify concerns and correct normal problems.
Head of Jazan IT LAN Support Group
Saudi Aramco
Jizan
07.2022 - 08.2022
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Carried out day-to-day duties accurately and efficiently.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed duties to deliver on targets with accuracy and efficiency.
Infrastructure Lead – Access Switch Replacement Project
Saudi Aramco
Jeddah
07.2019 - 06.2021
- Replaced outdated switches, boosting performance.
- Implemented segmentation & access controls, reducing threats by 40%.
- Oversaw daily operations to achieve high productivity levels.
- Managed asset lifecycle & compliance documentation.
IT Infrastructure – Jazan Refinery Complex
Saudi Aramco
Jizan
08.2017 - 07.2019
- Designed & deployed scalable infrastructure for new refinery.
- Coordinated deployments aligned with construction phases.
- Set up virtual private networks for private and business customers.
- Ran cables to connect devices, equipment and power sources to newly installed systems.
Computer Operator – Transmission Support
Saudi Aramco
Abha
04.2015 - 08.2017
- Maintained analog/digital transmission systems.
- Improved link reliability by 25% through proactive configuration.
- Installed new hardware, software updates and security patches.
- Provided end-user training on basic computer operations and software applications.
- Executed daily system backups, safeguarding critical data and ensuring disaster recovery readiness.
- Established and maintained company network and data communications systems.
Computer Operator – IT Support Services
Saudi Aramco
Dhahran
01.2014 - 04.2015
- Provided desktop/mobile support & SAP monitoring.
- Supported disaster recovery drills & performance tracking.
- Provided customer support remotely or onsite as required, solving technical queries efficiently.
- Reproduced technical problems encountered by users to address and resolve problems.
- Performed web server backup and recovery operations to reduce risks.
- Monitored systems to identify and resolve equipment failures or errors in performance.
Education
Executive MBA - Administration
King Abdulaziz University
Jeddah, Mecca Region 08.2025 -
Master of Science - Information Security
King Khalid University
Abha, 'Asir RegionBachelor of Communication Engineering - Telecommunication Enginering
College of Telecom & Electronics
Jeddah, Mecca RegionSkills
- Technical Expertise
- Enterprise Networking (LAN/WAN), IP-Based Communication
- SCADA Systems & Industrial Protocols
- Network Security, Firewalls, Cybersecurity Awareness
- High Availability, Disaster Recovery, Data Center Operations
- Cisco Technologies (CCNA Certified)
- Leadership & Execution
- Infrastructure Planning & Design
- Project Management (PMP Certified)
- Vendor Management & Procurement
- Risk Assessment & Compliance
- Cross-Functional Team Leadership
- Change Management & Documentation
- Cybersecurity protocols
- Training and development coordination
- Technical writing
- Project Management
- Efficiency optimisation
Websites
Certification
- PMP – Project Management Professional (PMI)
- CCNA – Cisco Certified Network Associate
- Crisis Management - Harvard Business Publishing
- Team Management - Harvard Business Publishing
- Leading People - Harvard Business Publishing
- Decision Making - Harvard Business Publishing
Professional Contributions
- Mentorship – Guided COOP students in practical IT & infrastructure skills
- Knowledge Sharing – Led internal IT forums & training sessions
- Cybersecurity Advocate – Delivered awareness training on threat prevention
- Speaker – Represented KKU Information Security program at outreach events
- Presented 'Enhancing Cybersecurity in Small Business Companies' at KKU TECH Ignite Forum
Timeline
Executive MBA - Administration
King Abdulaziz University
08.2025 -
Head of Abha IT Support Group
Saudi Aramco
03.2025 - 08.2025
Lead IT Infrastructure
Saudi Aramco
12.2023 - 08.2025
Head of Jazan IT LAN Support Group
Saudi Aramco
07.2022 - 08.2022
Lead IT Infrastructure
Saudi Aramco
07.2021 - 11.2023
Infrastructure Lead – Access Switch Replacement Project
Saudi Aramco
07.2019 - 06.2021
IT Infrastructure – Jazan Refinery Complex
Saudi Aramco
08.2017 - 07.2019
Computer Operator – Transmission Support
Saudi Aramco
04.2015 - 08.2017
Computer Operator – IT Support Services
Saudi Aramco
01.2014 - 04.2015
Master of Science - Information Security
King Khalid University
Bachelor of Communication Engineering - Telecommunication Enginering
College of Telecom & Electronics
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