Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Alejandra Regalado
Jeddah
Summary
Overview
5
years of professional experience
Work History
Galleria Furniture
Customer Service Representative
09.2023 - Current
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Auto Max
Call Center Representative
11.2021 - 08.2023
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Processed debit and credit card and electronic check payments.
Hi Line Autohaus
Front Desk Receptionist
05.2019 - 07.2021
Job overview
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Independence High School Charlotte, NC USA
High School Diploma
07.2013
University Overview
Skills
- Data Entry
- Scheduling
- Paperwork Processing
- Call Management
- Consultative Sales
- Complaint Resolution
- Product Knowledge
- Call Center Experience
- Product Sales
- Customer Service
- Problem Resolution
- Sales Closing
- Service Upselling
- Conflict Resolution
- Professional Telephone Demeanor
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Portuguese
Beginner (A1)
Timeline
Customer Service Representative
Galleria Furniture
09.2023 - Current
Call Center Representative
Auto Max
11.2021 - 08.2023
Front Desk Receptionist
Hi Line Autohaus
05.2019 - 07.2021
Independence High School
High School Diploma