ALEXANDRA PERKS

• Consistent interaction with regulars, building strong relationships and 100% satisfaction rates.
• Skilled independent and collaborative work within the team in a fast pace environment.
• Adaptable and proficient in learning new concepts quickly and efficiently, adjusting to new technology and software applications.
• Utilised and managed the use of social media, engaging with new and existing customers, highlighting the cafes individuality.

Completed as part of my regional work.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained over 50% of staff members, ensuring exceptional customer service standards.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Streamlined inventory management for optimal stock levels and reduced waste.

• Oversaw daily operations, ensuring smooth workflow and timely task completion.
• Strong leadership qualities and problem-solving skills to maintain team efficiency and organise workflows.
• Handled customer complaints, resolved issues, and dealt with the different needs of each day, fulfilling an adaptable approach.
• Maintained clean and well-organised production areas, meeting company standards and avoiding unnecessary work delays.
• Led a small and intimate team, ensuring strong formation of workplace relationships to maintain effective teamwork and communication.

Working throughout my regional work in fruit and veg packing shed.

• Developed strong working relationships with colleagues, contributing positively across the company.
• Provided exceptional customer service, addressing customers inquiries professionally an in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel, using sources of information technology (MS Office and CRM systems).
• Answered phone promptly and directed incoming calls to correct offices.
• Supported office efficiency, performed clerical tasks such as data entry, photocopying/ scanning, and calender management, including forward planning and scheduling.
• Interdepartmental communication between team members and higher authority figures.

• Developed strong working relationships with colleagues, contributing to positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel using sources of information technology (MS Office and CRM systems).
• Interdepartmental communication between team members and higher authority personnel.
• Dealing and communicating with patients and consultants in regards to highly sensitive cases meeting all data protection requirements.