Aleysha Varughese

• Improved salon efficiency by streamlining appointment scheduling and client management processes.
• Enhanced customer satisfaction with greeting patrons upon arrival with prompt and courteous service at the front desk.
• Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
• Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
• Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
• Styled clients, delivering a good-looking, successful end results that the client specified during the consultation process.
• Organized special events such as birthday parties and a fundraiser, promoting the salon''s offerings while giving back to the community.
• Scheduled appointments by phone, email and in person and recommended additional services.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Served customers and followed outlined steps of service.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Completed orders and organized product deliveries to meet customer timetables.
• Maintained sense of urgency in answering customer questions and requests through email or voice message.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.

Kept work areas clean, organized and safe to promote efficiency and team safety.

• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Maintained productive, efficient approach to all tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Resolved issues quickly to maintain productivity goals.
• Sought out ways to go above and beyond job requirements.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Continuously checked products for quality assurance according to strict guidelines.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.
• Lifted, stacked and transported boxes using hard cart and forklift.

• An online employment company (Similar to SEEK)
• Stayed updated with latest marketing concepts and techniques.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Sorted mail and dispersed to correct departments and employees.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Answered incoming phone calls pleasantly directed calls to appropriate personnel.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
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• School Placement (5 weeks)
• Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Prepared monthly closings by creating journal entries and reconciling accounts.
• Quickly and accurately processed payments, credits and other transactions using company software applications.
• Assisted My Supervisor with month-end closing and reporting duties.
• Completed balance sheet reconciliations and profit and loss statements with high accuracy.
• Reviewed and paid vendor invoices under supervision of [Job title].
• Compiled monthly journal entries into general ledger system.
• Applied mathematical abilities to calculate and check figures in accounting systems.
• Investigated daily variances and corrected errors to resolve discrepancies.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Liaised with vendors, contractors and professional services personnel to properly process orders.
• Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

(Summer Vacation Job)

• Answered telephone calls to provide information and schedule new appointments.
• Prepared clients for hair cuts and styles with soothing shampoo work.
• Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Entertained children during cuts to allow guardians to fully focus on appointment services.
• Helped customers select styles for special events such as prom and formal dances.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Sanitized and organized station and tools by wiping down station with antibacterial solutions.
• Consistently received positive performance reviews from guests.
• Answered phone calls and emails to schedule client appointments.
• Helped prepare clients for hair service.
• Prepared and mixed color formulas for clients' hair.
• Processed payments, entering sales in register for prompt customer service.
• Recorded notes for future reference about customer preferences and services delivered.