Alfadil Abdallah
Engineer
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in project management, service contract management, and vendor coordination. Demonstrates a strong service-focused approach with proven skills in KPI monitoring and customer support protocols. Adept at warranty management and technical troubleshooting, ensuring seamless client relationship management. Committed to leveraging these competencies to drive operational excellence and enhance customer satisfaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
After Sales and Maintenance Manager
Addamegh Group
Riyadh, Saudi Arabia
04.2020 - Current
- Oversee and manage warranty services, repairs, replacements, and complaints.
- Establish customer support protocols, including ticketing and response time SLAs.
- Handle escalated issues and provide solutions to ensure customer satisfaction.
- Develop preventive maintenance schedules for installed systems or equipment.
- Manage corrective (on-demand) maintenance activities, spare parts availability, and resource planning.
- Monitor key maintenance KPIs, including downtime, response time, and mean time to repair (MTTR).
- Supervise and coordinate service engineers, technicians, and support staff.
- Conduct training and ensure proper certification of the maintenance team.
- Assign tasks and ensure proper field service reporting and feedback.
- Maintain strong relationships with clients post-installation.
- Conduct regular site visits and follow-ups to ensure service quality.
- Gather feedback and implement improvements to increase satisfaction and retention.
- Ensure the availability of critical spare parts and tools.
- Monitor stock levels, usage trends, and reorder points.
- Coordinate with procurement and suppliers for quality and timely delivery.
- Prepare and manage Annual Maintenance Contracts (AMC) and Service Level Agreements (SLA).
- Track renewals, pricing, and compliance with contract terms.
- Maintain service records, maintenance logs, warranty claims, and customer communication.
- Generate monthly reports on performance, issues, and improvements.
- Ensure maintenance work complies with safety standards and regulations.
- Implement and monitor workplace safety practices for service teams.
Senior Technical Sales Engineer
Addamegh Group
Riyadh, Saudi Arabia
04.2014 - 04.2020
- Analyse customer needs and propose tailored technical solutions.
- Present and demonstrate products and services to potential clients.
- Collaborate with engineering teams to design customise solutions.
- Prepare technical and commercial proposals, including accurate quotations and system designs.
- Handle documentation for RFI/RFQ/Tender processes to support bids.
- Create and maintaine relationships with key customers and stakeholders.
- Create sales strategies and contribute to the development of sales plans and forecasts.
- Track leads and opportunities in the company CRM system for effective follow-up.
- Guide and support junior sales engineers or team members.
- Prepare sales reports, pipeline updates, and forecasts for senior management.
Service & maintenance Engineer
Volvo Equipments
Khartoum, Sudan
01.2010 - 01.2014
- Performed safety inspections, ensuring compliance with regulations.
- Increased system efficiency with regular preventive maintenance tasks.
- Prepared detailed reports documenting all repair and maintenance works carried out.
- Ensured optimal performance by maintaining and repairing diverse mechanical equipment.
- Solved complex technical problems using advanced troubleshooting skills.
- Installed new systems to improve overall operations.
- Improved machine functionality to extend service life.
- Managed inventory of spare parts effectively, preventing shortages during critical repairs.
- Diagnosed technical issues for prompt resolution.
Education
Bachelor of Engineering - Mechanical
06.2003 - 08.2008
Skills
- Project management
- Service contract management
- Vendor coordination
- Service-focused
- KPI monitoring
- Customer support protocols
- Warranty management
- Technical troubleshooting
- Client relationship management
Certification
- Project Management Professional (PMP certificate)
- Saudi Council of Engineering Membership no (233262)
- Sudanese Council of Engineering Membership no (30873)
- Fire Fighting (certificate)
- HVAC (certificate)
- Internal Auditor & Trainer
Languages
English
Fluent
Arabic
Fluent
Personal Information
Iqama Status: 2363549409 (Transferable)
References
References available upon request.
Timeline
After Sales and Maintenance Manager - Addamegh Group
04.2020 - Current
Senior Technical Sales Engineer - Addamegh Group
04.2014 - 04.2020
Service & maintenance Engineer - Volvo Equipments
01.2010 - 01.2014
Sudan University of Science & Technology - Bachelor of Engineering, Mechanical
06.2003 - 08.2008
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