Alfred Gathika
Restraurant Supervisor
Riyadh,Riyadh
Summary
Service-centric Restaurant Supervisor with 9 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Supervisor
Intercontinental Hotel
Riyadh
04.2014 - 02.2023
- Proficiently used restaurant POS systems to accurately process orders
- Coached and mentored administrative staff, resulting in improved job performance and knowledge
- Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly
- Developed and implemented standard operating procedures to maintain smooth operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Food Server
Hoggers ltd
01.2012 - 11.2013
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
Certificate in mixology & bartending - beverage service
Nairobi bar school
05.2022 - 05.2022
Certificates - Works Ethics, Team Leadership,Time Managment,
Harvard Mentor
01.2011 - 05.2012
Diploma Food & Beverage Service -
Air Travel & Hospitality College
Nairobi 01.2011 - 12.2012
Skills
Ability to Work Under Pressureundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Certificate in mixology & bartending - beverage service
Nairobi bar school
05.2022 - 05.2022
Restaurant Supervisor
Intercontinental Hotel
04.2014 - 02.2023
Food Server
Hoggers ltd
01.2012 - 11.2013
Diploma Food & Beverage Service -
Air Travel & Hospitality College
01.2011 - 12.2012
Certificates - Works Ethics, Team Leadership,Time Managment,
Harvard Mentor
01.2011 - 05.2012
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