AlHanouf AlMonaiser

· Lead and manage digital projects from initiation to completion, ensuring they are delivered on time and within budget.

· Develop and implement a comprehensive digital transformation plan aligned with the company's goals and objectives.

· Collaborate with cross-functional teams to identify opportunities for digital solutions to enhance business processes and operations to reduce the manual work.

· Oversee the implementation of new digital tools and technologies, ensuring smooth integration and user adoption.

· Monitor key performance indicators related to digital transformation initiatives and make adjustments as needed to ensure success.

· Stay current on aviation industry trends and best practices in digital transformation and make recommendations for continuous improvement.

• Leading the development and implementation of innovative aviation solutions to meet the specific needs of the industry
• Integrating systems to enhance operational efficiency
• Ensuring compliance with GACA regulations
• Project management, leading teams, and driving continuous improvement in aviation technology solutions
• Analyzing business processes, identifying opportunities for improvement, and developing solutions to enhance organizational performance
• Gathering and analyzing data, conducting stakeholder workshops, risk assessment, and documenting business requirements
• Defining project scopes, creating business cases, and recommending strategies to optimize business operations
• Collaborate with cross-functional teams, facilitate communication between stakeholders, and ensure that project deliverables align with business objectives
• Analyzing business requirements, developing solutions, implementing strategies in optimizing business processes
• Ensuring alignment between business goals and technological solutions
• Performing a technical evaluation of the selected suppliers.

• Provide technical support and assistance to end-users within an organization
• Responding to user inquiries, diagnosing, and resolving technical issues
• Escalating complex problems to the appropriate teams
• Maintain and update documentation related to support procedures, troubleshoot hardware and software issues
• Ensure timely resolution of user requests
• Remote support for setup and configuration of devices, software installations, and system updates
• Providing excellent customer service, training users on technology tools, and contributing to the overall efficiency of IT support
• Ensure that disruptions to IT services are minimized and resolved promptly to restore normal operations
• Receiving, categorizing, prioritizing, and resolving incidents reported by users or detected through monitoring systems
• Identify the root cause of incidents, implement temporary workarounds if necessary, and engage relevant teams to address underlying issues
• Communicate updates on incident status to stakeholders, coordinate resources for resolution, and ensure that incidents are resolved within agreed (SLAs)
• Document incident details, analyze trends to prevent future occurrences, and participate in post-incident reviews to improve overall incident response processes.

• Ensure the smooth and efficient operation of aviation systems and services to maintain operational and compliance standards
• Monitoring and managing the performance of critical aviation systems, such as AODB, FIDS, RMS, and surveillance systems
• Identifying and responding to incidents, faults, or disruptions in aviation systems to minimize downtime and ensure seamless services
• Coordinate with various stakeholders, including terminal operations center, maintenance teams, and service providers, to address system issues promptly and effectively
• Provide technical support to airports operators, and other aviation stakeholders, troubleshoot system malfunctions, and escalate complex issues to specialized teams when necessary
• Analyze system performance data, conduct regular maintenance checks, and update documentation related to system configurations and procedures
• Ensuring the reliability, availability, and security of aviation systems to maintain operational efficiency and enhance operation in the aviation industry
• Carries out the necessary activities related to control center by handling systems and services on time, correct and accurate
• Keep inventory updates of all IT devices
• Keeps equipment operational by following established procedures, reporting malfunctions.

• Creating a detailed project plan, setting goals, defining scope, and establishing timelines for the event
• Developing and managing the event budget, tracking expenses, and ensuring the project stays within financial constraints
• Selecting and managing organizer, vendors, and ensuring all suppliers deliver services as per requirements
• Organizing logistics such as venue selection, transportation, accommodations, and technical requirements for the event
• Identifying potential risks and developing contingency plans to mitigate them to ensure smooth event operations
• Keeping stakeholders informed about the project progress, addressing concerns, and ensuring expectations are managed effectively
• Leading and motivating a team of event professionals, delegating tasks, and ensuring everyone works towards the common goal
• Overseeing onsite event operations, managing last-minute changes, and ensuring everything runs smoothly during the event
• Conducting post-event evaluations to assess the success of the event, gather feedback, and identify areas for improvement.