Alhanouf Elazza
Jeddah,Saudi Arabia
Summary
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organizational skills to enhance workplace productivity and efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Influencers Marketing Manager
Business Teams Marketing Company
Jeddah, Saudi Arabia
11.2021 - Current
- Strategy Development :Crafting influencer marketing strategies that align with the brand's goals.
Identifying key performance indicators (KPIs) to measure campaign success.
- Influencer Identification and Outreach : Researching and selecting influencers whose audience matches the brand's target market.
Building and maintaining relationships with influencers.
- Campaign Management : Coordinating and executing influencer marketing campaigns from start to finish.
Ensuring that content is delivered on time and meets brand standards.
- Content Review and Approval : Reviewing influencer content to ensure it aligns with the brand's message and compliance guidelines.
Providing feedback and approvals before content goes live.
- Performance Tracking and Reporting : Monitoring campaign performance using analytics tools.
Reporting on metrics such as engagement, reach, and conversion rates to assess the effectiveness of campaigns.
IT support
Business Teams Marketing Company
Jeddah, Jeddah
01.2022 - Current
- Coordinated IT support for office equipment and technology issues.
- Provided base level IT support to non-technical personnel within the business.
- Provided IT support to Access to Information requests.
- transferred company's system from Google to Microsoft with maintain all data.
- Created digital company templates on excel, Power point, Word, etc.
- Created Power BI reports templates for the company
- Creating an internal website using (SharePoint) - Power Apps (in progress learning)
Administrative assistant / Chef Assistant
Chef Barbie Loulou's Kitchen
Jeddah, Saudi Arabia
08.2021 - 07.2022
- Collaborated with head chef for improved recipe development.
- Developed new menu items, increased customer satisfaction.
- Performed regular kitchen maintenance tasks for a well-organised workspace.
- Improved customer satisfaction through prompt response to email and phone queries.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Assisted with budget preparations enabling effective financial planning.
- Wrote professional letters, emails and memoranda for business communication.
Social media marketing specialist / PR
Pixo Advertising Company
Jeddah, Saudi Arabia
02.2020 - 07.2021
- Increased brand visibility by creating engaging content for social media channels.
- Managed online community for improved customer engagement and satisfaction.
- Boosted brand reputation with effective crisis management on social media platforms.
- Handled multiple social media accounts for enhanced online presence.
- Conducted market research to tailor content according to audience preferences.
- Attracted new followers with innovative social media contests and giveaways.
- Established consistent brand voice across all platforms using uniform tone, style, and messaging.
- Collaborated with graphic design team for visually appealing posts that resonated with target audience.
- Provided prompt customer service via direct messages, improved client relations dramatically.
- Kept up-to-date with latest industry trends, ensured content remained fresh and relevant.
- Organised influencer partnerships, resulted in increased reach and visibility for the firm's products and services.
- Guaranteed quality of content, establishing relationships cross-functionally to gather inspiration for content.
Administrative assistant
Pixo Advertising Company
Jeddah, Saudi Arabia
02.2020 - 07.2021
- Improved contract efficiency by implementing standardised procedures.
- Managed and resolved contractual disputes to maintain business relationships.
- Negotiated favourable terms for company contracts leading to cost savings.
- Developed a risk management strategy which minimised potential contract issues.
- Drafted comprehensive contract documentation for clarity in business agreements.
- Fostered strong relationships with suppliers through clear communication and negotiation efforts.
- Generated comprehensive reports by analysing complex data sets.
- Conducted thorough research for accurate report writing.
- Drafted technical documents to improve internal communication.
- Prepared high quality, detailed written materials including client correspondence, reports, speeches, presentations and research papers.
Cashier
Mini Bites
Jeddah, Saudi Arabia
09.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organized workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Coordinated with team members for smooth shift transitions.
- Collaborated closely with store management for daily operations success.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor's degree - English Literature
Arab Open University
Jeddah, Saudi Arabia 09.2014 - 12.2019
Skills
- IT support experience
- Care quality improvement
- Talent acquisition
- Adobe Suite
- Remote support capability
- Hootsuite Analytics
- Recruitment support
- Procurement facilitation
Languages
English
Fluent
Arabic
Native
Timeline
IT support
Business Teams Marketing Company
01.2022 - Current
Influencers Marketing Manager
Business Teams Marketing Company
11.2021 - Current
Administrative assistant / Chef Assistant
Chef Barbie Loulou's Kitchen
08.2021 - 07.2022
Social media marketing specialist / PR
Pixo Advertising Company
02.2020 - 07.2021
Administrative assistant
Pixo Advertising Company
02.2020 - 07.2021
Cashier
Mini Bites
09.2019 - 12.2019
Bachelor's degree - English Literature
Arab Open University
09.2014 - 12.2019
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