Alhussain Mohammed Yahya Al-Taweel
Jeddah
Summary
Active, dynamic, IT engineer responsible for the operation and maintenance of computer systems and networks, which helps the work team to complete work tasks on the computer faster, and to train employees on the available systems and develop the hardware and network infrastructure. I have comprehensive knowledge of computer software, hardware, and a variety of Internet applications, networks, and operating systems. I have great troubleshooting abilities and attention to detail.
Overview
11
11
years of professional experience
Work History
Field Support Engineer
Al Rajhi Bank
06.2023 - Current
- Installation and preparation of operating systems, computers and peripherals.
- Follow up and check computers (hard drives, mouse, keyboards, etc.) to ensure functionality.
- Download all necessary programs according to specifications and needs.
- Ensuring the protection of installed programs by updating the antivirus in computers and tablets.
- Carrying out preventive maintenance of devices.
- Carrying out hardware inventory work.
- Maintenance of computers and peripherals (Software – Hardware).
- Routine check of computers, SEDCO and Plasma machines installed in bank.
- Download and configure basic banking applications and web application services.
- Diagnosed and resolved technical issues for clients, ensuring optimal system performance.
- Trained junior staff on best practices for customer support and technical issue resolution.
- Provided guidance on software installations and configurations, enhancing user experience.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
IT Support Engineer
First Company for Information Security
02.2015 - 10.2021
- A computer technician at the First Company for Information Security at the General Authority of Civil Aviation in Jeddah. From February 2015 to October 2021
- Diagnosed hardware and software issues, ensuring prompt resolution for clients.
- Performed system upgrades and installations to enhance operational efficiency.
- Provided technical support and training to staff on various IT systems.
- Maintained accurate inventory of computer parts and equipment for optimal resource management.
- Led troubleshooting efforts, improving response time for technical support requests.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Successfully migrated company data during system upgrades without losing any critical information.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
Education
Technical Diploma - Industrial Electronic Control
Industrial Electronic
Skills
- Experience in repairing desktop, laptop and handheld computers
- Experience in Microsoft operating systems such as Windows 7, 8 ,10 and 11
- Software installation
- Hardware installation
- Experience in Microsoft Office products
- Experience in repairing and maintaining smart phones
- Skill and tact in writing, speaking, and communicating with external suppliers and employees
- Ability to plan, organize and manage time
- Good knowledge of protection systems and information security
- Ability to follow through on small details and analysis
- The ability to work individually as well as work with a team
Personal information:
- Nationality: Yemeni.
- Marital status: Married.
- City: Jeddah.
- Mobile: 0553217551
- E-mail: h.a10@hotmail.com.
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Field Support Engineer
Al Rajhi Bank
06.2023 - Current
IT Support Engineer
First Company for Information Security
02.2015 - 10.2021
Technical Diploma - Industrial Electronic Control
Industrial Electronic