Alhussain Zarban
IT Manager
Jeddah
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
IT Manager
GANDOUR
Jeddah
01.2022 - Current
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated technical training and personal development classes for staff members.
- Created and terminated user's accounts from start to finish in business applications.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Updated customers and senior leaders on progress and roadblocks.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Partnered with project team members to identify and quickly address problems.
- Customized and repaired technology based on staff requests.
- Assisted in development of long-term strategies to grow department and resources.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Application Specialist
GANDOUR
Jeddah
10.2013 - 01.2022
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Created manuals and published guidelines for proper use of systems.
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Performed on-site and in-house bench-scale testing, data analysis and reports.
- Trained staff on proper use of systems and conducted orientation seminars.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Determined whether computer systems in company were sufficient for business requirements.
- Provided training to clients in use of [Type] systems and applications.
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of [Software] applications.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Tested functional compliance of company products.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships on [Type] project.
- Strengthened developmental methodologies by introducing [Type] code quality document.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Developed conversion and system implementation plans.
- Assisted in planning of [Type] software and system testing efforts.
- Developed next generation integration platform for internal applications.
- Modified existing [Type] software to correct coding errors, upgrade interfaces and improve overall performance.
- Designed and implemented scalable applications for data extraction and analysis.
- Inspected equipment, assessed functionality and optimized controls.
- Wrote clean, clear and well-tested code for various projects such as [Type], [Type] and [Type].
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Implemented [Software] for version control across [Type] network.
- Tuned systems to boost performance.
- Designed, developed, modified and debugged programs.
- Optimized dust, temperature and humidity controls for installed systems.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Tested and deployed scalable and highly available software products.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Conducted data modeling, performance and integration testing.
- Wrote code on [Type] platform using [Software].
- Estimated work hours and tracked progress using Scrum methodology.
- Built databases and table structures for web applications.
- Created proofs of concept for innovative new solutions.
- Corrected, modified and upgraded software to improve performance.
- Wrote [Type] scripts for daily maintenance, indexes and tables analyses.
- Analyzed work to generate logic for new systems, procedures and tests.
- Coordinated deployments of new software, feature updates and fixes.
- Designed and developed analytical data structures.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Translated technical concepts and information into terms parties could easily comprehend.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
Education
Higher Diploma - General Educa
King Abdul-Aziz University
03.2014 - 02.2015
Bachelor of Science - Information Technology
King Abdul-Aziz University
Rabigh 06.2009 - 06.2013
Skills
Social MediaSOTI Software Window Mobile versionCommunication SkillsQuick, Smart, and Fast LeanerLeadershipTeam WorkMicrosoft Office
Risk mitigation planning
Documentation and reporting
Quality assurance
Infrastructure development
Agile framework
Project lifecycle management
Product development
Requirements analysis
Budget administration
Security planning
First Aid/CPR
Problem-Solving
Interpersonal Communication
Teambuilding
Multitasking Abilities
Flexible and Adaptable
Critical Thinking
Self-Motivated
Timeline
IT Manager
GANDOUR
01.2022 - Current
Higher Diploma - General Educa
King Abdul-Aziz University
03.2014 - 02.2015
Application Specialist
GANDOUR
10.2013 - 01.2022
Bachelor of Science - Information Technology
King Abdul-Aziz University
06.2009 - 06.2013