POSIST
Muhammad Ali
Restaurant Manager
Jeddah
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Restaurant Manager
Herfy Food Services
Jeddah
08.2016 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
Supervisor
Hardees
Islamabad
01.2014 - 06.2016
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Crew Member
Pizza Hut
Islamabad
01.2012 - 12.2013
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
Office Coordinator
Raabi Enterprises
Islamabad
06.2010 - 12.2011
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science -
Punjab University
Islamabad, Pakistan 01.2011 - 01.2013
FSC High Secondary Education -
AJK Board of Education
Muzaffarabad, Pakistan 04.2008 - 04.2010
High School Diploma -
AJK Board of Education
Muzaffarabad, Pakistan 03.2008 - 03.2010
Skills
Food preparation and safety
Staff Management
Cost-controls
Natural leader
Staff Scheduling
Budgeting
Kitchen equipment operation and maintenance
Point of Sale (POS) system operation
Operations management
Inventory control and record keeping
Dynamic, friendly hostess
Goals and Performance
Vendor Management
Microsoft office suite
System and software programs
Customer relations
Database Management
Software
SAP
RAMCO
ALOHA
Certification
Certified Employee of Year, Herfy Food - 2021
Timeline
Assistant Restaurant Manager
Herfy Food Services
08.2016 - Current
Supervisor
Hardees
01.2014 - 06.2016
Crew Member
Pizza Hut
01.2012 - 12.2013
Bachelor of Science -
Punjab University
01.2011 - 01.2013
Office Coordinator
Raabi Enterprises
06.2010 - 12.2011
FSC High Secondary Education -
AJK Board of Education
04.2008 - 04.2010
High School Diploma -
AJK Board of Education
03.2008 - 03.2010