Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative

Muhammad Ali

Restaurant Manager
Jeddah

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Assistant Restaurant Manager

Herfy Food Services
Jeddah
08.2016 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Led and directed team members on effective methods, operations, and procedures.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.

Supervisor

Hardees
Islamabad
01.2014 - 06.2016
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Crew Member

Pizza Hut
Islamabad
01.2012 - 12.2013
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.

Office Coordinator

Raabi Enterprises
Islamabad
06.2010 - 12.2011
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Science -

Punjab University
Islamabad, Pakistan
01.2011 - 01.2013

FSC High Secondary Education -

AJK Board of Education
Muzaffarabad, Pakistan
04.2008 - 04.2010

High School Diploma -

AJK Board of Education
Muzaffarabad, Pakistan
03.2008 - 03.2010

Skills

    Food preparation and safety

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Software

POSIST

SAP

RAMCO

ALOHA

Certification

Certified Employee of Year, Herfy Food - 2021

Timeline

Assistant Restaurant Manager

Herfy Food Services
08.2016 - Current

Supervisor

Hardees
01.2014 - 06.2016

Crew Member

Pizza Hut
01.2012 - 12.2013

Bachelor of Science -

Punjab University
01.2011 - 01.2013

Office Coordinator

Raabi Enterprises
06.2010 - 12.2011

FSC High Secondary Education -

AJK Board of Education
04.2008 - 04.2010

High School Diploma -

AJK Board of Education
03.2008 - 03.2010

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Muhammad AliRestaurant Manager