Ali Abdelhamid
Jeddah,saudi Arabia
Summary
Results-driven professional with expertise in digital marketing management, social media advertising, and market research analysis. Skilled in conversion optimization, target market identification, and budget management to maximize profit margins and drive business growth. Adept at utilizing cross-selling strategies, upselling techniques, and sales negotiation to enhance customer satisfaction and revenue generation. Proficient in bilingual communication and customer service, ensuring seamless interactions across diverse markets. Committed to leveraging advanced skills in social media management to deliver impactful marketing campaigns while pursuing opportunities to contribute to organizational success.
Overview
10
10
years of professional experience
Work history
Business unit coordinator
Jamjoom Medicine Store (EgyServ Office)
Jeddah, Mecca Region
06.2025 - Current
- Conducted research on industry trends for competitive advantage.
- Handled confidential information with utmost discretion and integrity,.
- Prepared reports and presentations, facilitating informed decision-making.
- Facilitated inter-departmental communication to improve workflow.
- Provided administrative support to the business unit manager, improving productivity.
- Liaised with multiple departments to streamline work processes.
Digital marketing manager
EgyServ
Alexandria, Egypt
09.2023 - Current
- Coordinated with sales team, facilitating revenue growth via online channels.
- Improved conversion rates through persuasive landing page designs.
- Facilitated successful online campaigns by leveraging social media platforms.
- Conducted competitor analysis to identify market trends and opportunities.
- Oversaw content strategy, improving brand consistency across all platforms.
- Devised social media ad campaigns, leading to increased engagement levels.
- Established partnerships with influencers and bloggers to expand brand reach.
- Collaborated with design team to develop innovative graphics and video content for website and social platforms.
- Grew online social media presence with comprehensive content plan and online contest strategy.
- Managed [9]+ social media accounts, including Facebook, Instagram and TikTok.
Content editor
Appen (Apple Project)
Freelance
10.2019 - 06.2023
- Trained junior editors on editing techniques, improved overall efficiency of the team.
- Reviewed submitted manuscripts; provided constructive feedback to authors.
- Followed industry trends; adapted content accordingly for relevancy purposes.
- Conducted thorough research for accurate information presentation.
- Edited articles, ensuring clarity, coherence and factual accuracy.
Telesales team leader
Vodafone UK
Alexandria, Egypt
06.2017 - 06.2018
- Led successful product campaigns by creating innovative sales pitches.
- Organised weekly team meetings, promoting open communication and collaboration.
- Maintained impeccable customer service standards whilst handling escalated issues promptly and professionally.
- Trained new staff members for enhancing telesales efficiency.
- Achieved high customer satisfaction with excellent communication skills.
- Conducted weekly performance reviews to boost team morale.
- Provided constructive feedback to telesales representatives, fostering growth and improvement.
- Monitored call metrics regularly for improved quality control measures.
- Ensured compliance with company policies through regular training sessions.
- Created timely follow-up alerts for increased sales conversions and completions.
- Generated interest in available goods and services to increase sales.
- Handled difficult customer situations with tact; ensured resolution and customer satisfaction.
Telesales agent
Vodafone UK
Alexandria
12.2016 - 06.2017
- Achieved highest sales record globally in a single day with over 60 transactions.
- Recognized as top agent consistently for outstanding performance.
- Adhered strictly to regulations regarding data protection and confidentiality, minimizing risk of breaches.
- Demonstrated active listening skills whilst dealing with customers' concerns or complaints.
- Utilized product knowledge to boost sales figures.
- Built strong customer relationships with exceptional communication skills.
- Created an engaging script which increased the rate of positive responses from clients.
- Amplified sales conversions for increased company revenue.
- Conducted follow-up calls to assure client satisfaction, driving loyalty and repeat business.
- Improved team morale by sharing best practices in regular meetings.
- Overachieved daily performance targets, aiding department progression towards sales goals.
Customer service representative
Vodafone UK
Alexandria
11.2015 - 11.2016
- Managed high volume of inbound calls for quick resolution of customer issues.
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Business Administration - Majoring in Finance and minoring in Marketing
Arab Academy for Science and Technology
Alexandria, EgyptSkills
- Digital marketing management
- Microsoft office
- Social media advertising
- Upselling techniques
- Sales negotiation
- Cross-selling strategies
- Social media management
- Market research analysis
- Conversion optimisation
- Bilingual communication
- Profit margin calculation
- Customer Service
- Target market identification
- Budget management
- Product positioning
Languages
Arabic
Native
English
Fluent
Timeline
Business unit coordinator
Jamjoom Medicine Store (EgyServ Office)
06.2025 - Current
Digital marketing manager
EgyServ
09.2023 - Current
Content editor
Appen (Apple Project)
10.2019 - 06.2023
Telesales team leader
Vodafone UK
06.2017 - 06.2018
Telesales agent
Vodafone UK
12.2016 - 06.2017
Customer service representative
Vodafone UK
11.2015 - 11.2016
Bachelor of Business Administration - Majoring in Finance and minoring in Marketing
Arab Academy for Science and Technology