Ali Ahmed
Manama
Summary
Accomplished Branch Manager with over 10 years in restaurant operations, focusing on team leadership and customer service. Led daily operations, developed staff, managed payroll, and organised schedules while thriving in high-pressure environments. Enhanced workflow efficiency and resolved operational challenges, ensuring high service standards.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Branch Manager
ALAMEER RESTAURANT
01.2022 - Current
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Oversaw restaurant operations and team, achieving consistently high customer satisfaction.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Promoted from waiter to Branch Manager due to demonstrated leadership and operational skills.
Branch Manager
MCDONALD’S
01.2014 - 01.2022
- Promoted to Branch Manager for outstanding performance.
- Managed staff and maintained high service standards while overseeing fast food preparation in a high-pressure environment.
- Delivered exceptional customer service and managed order processing.
- Provided quality service as a waiter for 8 years.
Security Guard and Receptionist
BAISAN HOTEL
01.2012 - 01.2014
- Managed security and reception duties, ensuring safety and support for staff and visitors.
- Assessed emergencies and coordinated responses, providing effective customer assistance and enhancing crisis management skills.
Education
High School Certificate -
Al Taawun Secondary Boys School
01-2011
Skills
- Customer service expertise
- Customer engagement
- Client relations
- Team leadership and coordination
- Training staff
- Time management
- Emergency response planning
- Budget management
- Cost control
- Employee mentoring
- Executive communication skills
- Time management skills
Languages
Arabic
First Language
English
Upper Intermediate
B2
Hindi
Elementary
A2
Certification
- Employee Trainer Certificate
- Branch Manager Certificate
- Experience Certificate
Custom
- Auto repair and passion for vehicles
- Love for exploring and adventure
- Multilingual: Arabic, English, Hindi
- Cooking hobby with creative food presentation
- Social and skilled in building positive relationships
Personal Information
Date of Birth: 8 October 1993
Professional Training
Completed various workplace training programs during employment at McDonald’s, covering large-scale kitchen operations, food safety and hygiene, crisis and emergency handling, workflow organization, team coordination, customer service, and working efficiently under pressure.
Timeline
Branch Manager
ALAMEER RESTAURANT
01.2022 - Current
Branch Manager
MCDONALD’S
01.2014 - 01.2022
Security Guard and Receptionist
BAISAN HOTEL
01.2012 - 01.2014
High School Certificate -
Al Taawun Secondary Boys School