A highly experienced Account Manager with over 20 years of service at Medgulf Insurance Company. Skilled in generating new business, maintaining client relations, and renewing insurance policies. Proven expertise in negotiating policy terms, cross-selling, and meeting sales targets. Adept at managing teams, improving CRM systems, and ensuring compliance with regulatory standards. A strong communicator with a focus on customer retention and business growth.
Overview
21
21
years of professional experience
Work History
Account Manager
Medgulf Insurance Company
Riyadh, Saudi Arabia
02.2004 - Current
Generate new business by soliciting prospects and converting them into clients.
Intensify and maintain relationships with potential clients, providing comprehensive support and addressing inquiries.
Negotiate policy terms and conditions with customers and potential clients to close business deals.
Assist the customer service team in servicing the existing portfolio, ensuring smooth renewals.
Contribute to the diversification of the company's portfolio through cross-selling and expanding sales diversity.
Safeguard and maintain customer information in accordance with Medgulf and regulatory policies.
Ensure the delivery of Medgulf’s services adheres to company and industry standards.
Team Leadership:
Lead the sales team in issuing quotations and managing client requirements.
Review medical claims reports, analyze competitor offerings, and provide insights to enhance insurance offerings.
Work closely with underwriting departments to ensure compliance with internal and regulatory requirements.
CRM System Management:
Assist the sales team in uploading requests to the CRM system and collaborate with IT to improve system efficiency.
Generate weekly reports on all quotations issued and review them with the unit manager and sales manager.
Key Relationships:
Collaborated with Sales Agents, Direct Clients, Underwriting Departments, and multiple divisions (Health, Motor, General) across Riyadh and regional branches.
Performance Focus:
Achieved sales targets, improved renewal rates, and maximized business opportunities with existing and new clients.
Regularly analyzed claims experience to ensure accurate and complete information.
Achievements:
Consistently met sales targets and exceeded expectations in client retention.
Contributed to an increase in renewal rates through relationship building and business development strategies.
Skills
Strong communication and negotiation skills
Fluent in English (written and spoken)
Excellent computer skills with proficiency in CRM systems
Time management and team leadership abilities
Conflict resolution and problem-solving capabilities
Knowledgeable about insurance regulations and Medgulf products/services
Post-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling CompanyPost-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling Company