Ali ALAJMI

• Led cross-functional teams to enhance operational efficiency and streamline campaign execution.
• Developed comprehensive strategies for managing fixed campaigns to optimise resource allocation.
• Coordinated with stakeholders to ensure alignment of campaign objectives and deliverables.
• Implemented performance metrics to evaluate effectiveness of fixed campaigns and drive improvements.
• Analysed market trends to inform strategic decisions and adapt campaign initiatives accordingly.
• Managed budgeting and forecasting for fixed campaigns to support organizational goals.
• Developed standard operating procedures, enhancing efficiency at all organizational levels.
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• Developed strong relationships with stakeholders to secure future investments.
• Leveraged data analytics tools for informed decision-making strategy.
• Motivated team members by providing mentoring and development opportunities.
• Secured process improvements for increased quality, compliance and efficiency.
• Monitored operations to assess and highlight results.
• Established strong rapport with stakeholders to enhance business credibility.
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• Technology Enabler for Customer value Management sector and Act as
• Business Advisor for Real Enablement
• Program Manager for all major CRs &projects in STC consumer section
  Related to Customer value Management
• Manage development and implementation of CVM plans with respect to Business priorities, in line with corporate objectives
• Empowering Team & Boosting Learning Curve
• Directs and manages CVM Enablement Section mandates, providing leadership and facilitating work processes in order to achieve high-performance standards
• Ensure developing Capabilities & Frameworks to deliver business needs via configuration changes
• Interprets and implements change in CVM Enablement Section
  Providing guidance and support, necessary for continuous improvement
• Liaison between IT, Technical teams and Business to ensure the
  Implementation with best practice and improved quality
• Resolved problems, improved operations and provided exceptional service
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Worked with customers to understand needs and provide excellent service
• Developed and implemented performance improvement strategies and plans to promote continuous improvement

• Riyadh Consulting and advising the customer care sector for large projects in e- care and technology to achieve the transformation goal
• Supporting the technology part in all centers of customer care.

Responsible for efficient supervising technology systems & tools for the Customer Care Centers by managing system improvement projects (BRSD, EDW, APP CRs, Projects) and developing requirements for tools and solutions

• Program Manager for all major projects in STC consumer section related to contact centers
• Manage the development and implementation of the Contact
• Center Technologies plans with respect to Business priorities, in line with the corporate objectives
• Directs and manages the Technology Systems & Tools Section mandates, providing leadership and facilitating work processes in order to achieve high-performance standards
• Interprets and implements change in the Technology Systems &
• Tools Section providing guidance and support, necessary for continuous improvement
• Liaison between IT, Technical teams and Business to ensure the
  implementation with best practice and improved quality
• Support the development of key performance indicators (KPIs)
  and Supervises the development of all necessary Customer Care
  Performance reports
• Implementing efficient Systems Management & Reporting,
  Analyzing data to support the business cases and systems requirements
  
  

• Managing OSP Design activities in the west region (150
• Employee) Analyze the annual plans and prioritize the design activities,
• Prepare, analyses and deploy Design systems (Digitized plan system, NE systems, ISOW system, Swat system )
• Prepare and analyses design projects and evolution the productivity and Enhancement process of work and management system with improving Employees ability Coordinating among different departments in STC to design network and Manage and implementing Network design systems (Networks Engineering Tools, graphic information systems, ISOW system, Swat)
• External Roles highlights Managing Jeddah stormwater digging project from STC side along Aramco Company and aman with presented STC
• (27,000,000.000 SR)to relocation Network across with train project.

• Responsible for managing and maintaining the quality by using the best
• industrial practice for the Network for OSP, Wireline design. Strong
• controlling process for optimum services.
• Managing quality and Control Sections
• Analyze the annual plans and prioritize the design activities with
• the coordination with the Concerned parties
• Maintain an up to date OSP records and District technical
• support (DPS, SWAT, NE) to Support End users on the districts
• Maintain and manage OSP Standards Availability and Manage
• Network design system

• The leader of the Digitized plan system Technical Support team
• Technical Support team Project manager for OSP Project s , GComme
• systems, Network Filed Survey project, and Backlog
• project
• Database Administrations for Oracle 8 I and SQL Language to
• Manage Database reports
• Utilizing and using of graphics information systems (GIS)

• Manager of outside Network systems (NT4.0/W2k/
• AM/FM/FRAME/Field View Applications Administrator )
• , Database Administrations for Oracle 7.3 and Oracle 8 and
• Oracle 8i (Con_gure Database, Creating tablespaces, con_guring
• instances, import And export data, and linking database clients to
• the database server, SQL Language to manage the database)
• Coordinating among different departments in STC to implement
• new Applications in DPS (i.e. INTERGRAPH application) , Data
• Network Administrator (Con_guring and administration WINS
• Server, DNS Server, DHCP Server, QIP to manage the IP Address