Ali Aldarwish
Saudi Araibia
Summary
Focused Quality Inspector with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in Electrical manufacturing
Overview
5
5
years of professional experience
Work history
Account Mangement Executive
Foodics
Khobar, Eastern Province
02.2024 - Current
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Customer support specialist
Foodics
Khobar, Eastern Province
12.2022 - 02.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
Quality inspector
Intertek
Khobar, Eastern Province
03.2021 - 12.2022
- Removed faulty products and parts for repair or recycling.
- Defined product quality standards and assessment criteria.
- Kept quality paperwork accurately updated and filed for ease of reference.
- Inspected and repacked products to achieve quality standards ahead of despatch.
- Measured and tested goods to verify conformance with product specifications.
Electrician
Rawabi Electric
Dammam, Eastern Province
10.2020 - 03.2021
- Installed electric switches and sockets.
- Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
- Maintained clean, safe working environments, minimising risk to staff and visitors.
- Worked with printed circuit boards to complete electronic assemblies.
CO-OP quality inspector
Araibian Point Eight Power
Dammam, Eastern Province
09.2019 - 11.2019
- Achieved high levels of client satisfaction by documenting test results and providing clear, detailed findings reports.
Education
Associate of Science - Electrical Power Technology
Yanbu Industrial College
Yanbu, Medina Region /2016 - /2019
Skills
- Leadership skills
- Microsoft Excel
- Problem Solver
Languages
English
Intermediate
Timeline
Account Mangement Executive
Foodics
02.2024 - Current
Customer support specialist
Foodics
12.2022 - 02.2024
Quality inspector
Intertek
03.2021 - 12.2022
Electrician
Rawabi Electric
10.2020 - 03.2021
CO-OP quality inspector
Araibian Point Eight Power
09.2019 - 11.2019
Associate of Science - Electrical Power Technology
Yanbu Industrial College
/2016 - /2019
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