Ali Almozayen
Al Qatif,Saudi Arabia
Summary
Seasoned Account Manager with 12 years of experience. Shares excellent client oversight, issue resolution and relationship-building skills. Highly effective at maximising repeat business opportunities.
Overview
12
12
years of professional experience
Work history
Wireline Account Manager
Baker Hughes
Khobar, Eastern Province
01.2018 - Current
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Analysed client feedback to highlight areas in need of improvement.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Maximised client success, educating on financial and operational strategies to support account growth.
Wireline General Filed Engineer
Baker Hughes
Khobar, Eastern Province
01.2015 - 01.2018
- Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
- Supervised technicians and craftspeople during projects.
- Kept and updated records on all electrical design changes.
- Sourced and procured electrical components, optimising costs and delivery timelines.
- Developed training programs for plant personnel to cultivate highly skilled workforce.
- Created technical documentation to facilitate knowledge transfer within team.
- Recommended improvements in electrical design processes, enhancing overall efficiency.
Wireline senior FE – Lead Program
Baker Hughes
Khobar, Eastern Province
01.2013 - 01.2015
- Scheduled service calls according to customer location and urgency of need.
- Examined faulty equipment, interpreted reports and analysed customer complaints to diagnose malfunctions.
- Facilitated communication between office personnel, subcontractors and customers.
- Provided technical support to troubleshoot, repair and maintain operational issues.
- Tested equipment performance and demonstrated operation and servicing to customers.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Oversaw team of 4-6 professionals resolving and troubleshooting issues.
Wireline Joiner FE – Lead Program
Baker Hughes
Khobar, Eastern Province
09.2011 - 01.2013
- Actioned safety procedures and processes to safeguard staff, equipment and environments.
- Researched and developed improved process and production methods.
- Safeguarded laboratory staff through rigorous environmental and occupational health monitoring.
Education
Bachelor of Engineering - Mechanical Engineering
King Fahd University of Petroleum & Minerals
Dhahran, Eastern Province /2006 - /2011
Skills
- Team training
- Public Relations
- Account management
- Relationship-building and management
- Compliance requirements
- Customer rapport
- Self-motivated
- Sales expertise
- Persuasive communication expertise
- Event planning
- Client meetings
- Business development and planning
Languages
English
Fluent
Arabic
Native
Timeline
Wireline Account Manager
Baker Hughes
01.2018 - Current
Wireline General Filed Engineer
Baker Hughes
01.2015 - 01.2018
Wireline senior FE – Lead Program
Baker Hughes
01.2013 - 01.2015
Wireline Joiner FE – Lead Program
Baker Hughes
09.2011 - 01.2013
Bachelor of Engineering - Mechanical Engineering
King Fahd University of Petroleum & Minerals
/2006 - /2011
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