Ali Al Mughays
Riyadh,Saudi Arabia
Summary
Operations and Sales Administrator with 8 years of expertise in sales and logistics. Proficient in ERP and CRM systems, including Salesforce and HubSpot, managing over 1,000 sales and shipment records. Experienced in utilizing Excel and Power BI to develop dashboards and reports that enhance operational efficiency.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Operations Agent
Saudi Logistics Services Company
Riyadh, Saudi Arabia
2022.02 - 2025.07
- Supervised 50–70 daily shipments, coordinating with carriers and logistics teams for accurate routing.
- Enhanced on-time delivery by 18% through improved regulatory compliance and coordination.
- Maintained shipment records in Cargo Spot ERP software, increasing documentation accuracy by 11%.
- Conducted data analysis on over 400 shipment records, correcting 30+ reporting errors to improve integrity.
- Optimized sales workflows across ERP and CRM systems, automating processes and improving the efficiency of 3–5 daily reports.
Sales Administrator
Saudi Vetonit Company LTD
Riyadh, Saudi Arabia
2016.12 - 2022.01
- Managed and updated 100–150 daily sales records in Salesforce and HubSpot, ensuring data integrity.
- Oversaw sales orders and pricing adjustments in Oracle JD Edwards ERP, achieving 22% increase in order accuracy.
- Developed 4 daily CRM dashboards to support trend analysis and inform decision making.
- Conducted extensive data cleaning on over 1,000 sales records in Excel, rectifying more than 140 errors.
- Collaborated with sales and operations teams to streamline reporting processes, reducing monthly report generation time by 14%.
Education
Bachelor of Science - Information Technology and Computing
Arab Open University
Riyadh, Saudi Arabia 2022.01 - 2026.06
Diploma - Information Systems
Alison Education Company
Riyadh, Saudi Arabia 2022.09 - 2022.12
Diploma - Advanced Level English Language
EF Education First
San Francisco, USA 2014.10 - 2015.10
Skills
- CRM software: Salesforce and HubSpot
- ERP systems: NetSuite and Oracle JD Edwards
- Data analysis: Excel and SQL
- Data visualization: Power BI and Tableau
Timeline
Diploma - Information Systems
Alison Education Company
2022.09 - 2022.12
Operations Agent
Saudi Logistics Services Company
2022.02 - 2025.07
Bachelor of Science - Information Technology and Computing
Arab Open University
2022.01 - 2026.06
Sales Administrator
Saudi Vetonit Company LTD
2016.12 - 2022.01
Diploma - Advanced Level English Language
EF Education First
2014.10 - 2015.10