ALI ALMUSA

Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.

• Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
• Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
• Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
• Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
• Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
• Answered questions about company offerings with knowledgeable responses about products and services.
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• Spearheaded rigorous quality audits across multiple SAB bank divisions, upholding excellence in Branch Operations, Customer Experience, Telesales, Sales Quality, Contact Center, and eServices.
• Refined telesales tactics, boosting efficiency, and operational effectiveness.
• Elevated customer satisfaction through strategic experience enhancements.
• Championed sales quality advancements via targeted initiatives.
• Successfully increased customer satisfaction, and minimized financial losses.
• Delivered comprehensive weekly and monthly quality reports, showcasing attention to detail, and analytical acumen.
• Awarded Best Employee for exceptional quality, supervision prowess in 2022 and 2023.
• Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
• Maintained QA,QC programs.

• Delivered exceptional customer service by promptly addressing high-priority inquiries from VIP clients.
• Skillfully handled VIP client communications, guaranteeing swift and effective resolution.
• Consistently achieved high-value client satisfaction through meticulous service, and attention to detail.
• Demonstrated expertise in utilizing CRM and ticketing systems to streamline client interactions.
• Recognized as 'Employee of the Year' in 2017 for outstanding performance in customer service excellence.

• Spearheaded client communication for SABB Bank, delivering swift resolution, and accurate routing to service channels.
• Excelled in managing customer relationships, enhancing client satisfaction, and loyalty.
• Navigated customers through optimal channels, ensuring a seamless service experience.
• Recognized as a top-performing employee in the latter half of 2016.