ALI ALNAJJAR
Jeddah,Saudi Arabia
Summary
Accomplished professional with expertise in business operations management, project management, and logistics management. Demonstrates strong team leadership and supply chain skills, with a proven track record in issue resolution and effective communication. Adept at crowd management strategies, event crowd management, and guest relations, leveraging deep knowledge of crowd psychology and access control systems. Career goal includes advancing to senior roles in operations or event management to further utilise extensive skills in security and access control.
Overview
12
12
years of professional experience
Work History
Director of Event Management
Build-X
Jeddah, Saudi Arabia
05.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Operated machinery to achieve targets while following regulations.
- Increased customer satisfaction by resolving issues.
- Leveraged strategic networking to create new business opportunities.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
- Increased revenue by upselling and recommending products.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Conducted research and gathered information from multiple sources to present clear results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Piloted change management initiatives successfully improving organisational adaptability.
- Led performance reviews, identified areas for improvement.
Operations Manager
Brand Commandos
jeddah, Saudi Arbia
09.2018 - 05.2022
- Drafted procedural statements and guidelines for company-wide use.
- Established clear budgets and cost controls strategies to meet objectives.
- Optimised workflow procedures with strategic planning and team coordination.
- Designed and implemented training to further develop staff based on business goals.
- Applied lean principles to operations management, reduced waste significantly.
- Represented organisations at seminars, conferences and business events.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Organised financial and operational data to help with yearly budgeting and planning.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Managed vendor relationships to ensure timely delivery of services.
- Supported team by demonstrating respect and willingness to help.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Delivered high-quality results within budget and timeframe targets.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
Customer Service Management
Alhamrani universal.co.
Jeddah, Saudi Arbia
06.2015 - 09.2018
- Competent on customer service management systems and databases.
- Possessed strong multitasking abilities whilst consistently providing top-notch customer service.
- Collaborated in a team-based environment to maximise customer satisfaction with store services.
- Delivered exceptional customer service by promptly addressing queries and concerns.
- Managed customer product and service queries, resolving effectively and efficiently.
- Liaised with management on customer feedback to improve service quality continuously.
- Delivered exceptional customer service, securing repeat business.
- Delivered high quality customer service whilst dealing with queries from staff and visitors regarding facilities management issues.
- Delivered excellent customer service by resolving queries promptly.
- Coordinated with management team regularly on any necessary changes or improvements in services or facilities based on customer feedback.
Project Manager
Shining Brand
jeddah, Saudi Arabia
12.2012 - 12.2014
- Expedited issue resolution to minimise delays in project timelines.
- Developed clear brand voices to improve marketing image and reputation.
- Ensured effective resource allocation with meticulous project scheduling.
- Closed high-value business deals through persuasive pitches and presentations.
- Promoted team collaboration for more innovative solutions in projects.
- Developed comprehensive project plans for successful execution and delivery.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Planned staff and resources within business budgets for minimised expenditure.
Education
Bachelor of Business Administration - Marketing Management
American University in London- Jeddah
Saudi Arabia /2009 - /2013
Diploma in Business Behavior -
Universal English Institute
India /2014 - /2014
Diploma in Advance English -
Universal English Institute
India /2014 - /2014
Project Management Professional (PMP) -
Project Management Institute
Pennsylvania, United States /2022 - /2022
Skills
- Business operations management
- Project Management
- Logistics Management
- Team Leadership
- Supply Chain
- Issue Resolution
- Communication skills
- Crowd management strategies
- Event crowd management
- Event management acumen
- Access control proficiency
- Security and access control systems
- Access control knowledge
- Guest relations
- Crowd psychology and management
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Languages
Arabic
Native
English
Fluent
Timeline
Director of Event Management
Build-X
05.2022 - Current
Operations Manager
Brand Commandos
09.2018 - 05.2022
Customer Service Management
Alhamrani universal.co.
06.2015 - 09.2018
Project Manager
Shining Brand
12.2012 - 12.2014
Bachelor of Business Administration - Marketing Management
American University in London- Jeddah
/2009 - /2013
Diploma in Business Behavior -
Universal English Institute
/2014 - /2014
Diploma in Advance English -
Universal English Institute
/2014 - /2014
Project Management Professional (PMP) -
Project Management Institute
/2022 - /2022
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