Ali AL Nasser
Summary
Innovative, hardworking and passionate individual with over two years of years of experience in diverse roles within the business and non-profit sectors. Always seeking challenging opportunities with a secured professional company that will expand learnings, knowledge and skills. Looking to grant an opportunity to fully utilize the experience, training and skills while making a significant contribution towards the success of the organization.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Apple Solutions Consultant
Apple
10.2023 - Current
- Cultivated long-term customer relationships through exceptional service and follow-up support.
- Exceeded sales targets consistently by identifying customer needs and matching them with appropriate solutions.
- Managed inventory levels efficiently to ensure optimal stock availability for customer purchases.
- Provided expert guidance on Apple products, empowering customers to make informed decisions while purchasing devices or accessories.
- Enhanced customer satisfaction by providing personalized product solutions and recommendations.
- Boosted sales performance by employing persuasive communication skills and extensive product knowledge.
- Streamlined store operations by effectively collaborating with store management and team members
Quality Team Leader
Shagrdi
08.2022 - 01.2023
- Tackled employee conflicts immediately so that issues did not fester but were instead resolved and to make sure work schedules remained unaffected.
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Adapted strategies such as root cause analogy to decrease cancelled orders and increase user satisfaction.
- Provided each department with data needed to take most effective action.
- Created statistical graphs to visualize tracked data, prevent further issues, and provide constructive solutions.
Data and Research Intern
MISK Foundation/ Roxhill Media
10.2022 - 12.2022
- Verified accuracy and validity of data entered in databases to correct errors.
- Completed research, compiled data and assisted in timely reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Collected research data through surveys and leading focus groups.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with data team on two major research and data gathering projects which were based on Indonesia and th Meddle East.
Business Development Analyst /Logistics Specialist
Shgardi
06.2022 - 07.2022
- Identified potential customers in target markets.
- Provided effective solutions and strategies to increase courier and user satisfaction through analyzing data.
- Researched issues and assessed inefficiencies through company Dashboard, tableau and other software to devise solutions and improve performance.
- Analyzed canceled order cases and audited cancellation orders closed by support
Education
Bachelor of Science - Business Administration And Management
Oklahoma State University
Stillwater, Ok US 08.2018 - 12.2021
ELI - English Language
Texas A&M University
College Station, TX US 05.2015 - 05.2016
Skills
Microsoft Office (Word, Power Point, Excel, Publisher, Outlook, Access)
Communication
Operations
Public speaking
Staff Management
Customer Relations
Financial administration
VELONTERY WORK
· Volunteered at Fort Worth Food Bank ( Providing food to homeless people)
· Volunteered at Safwa Charity Run
· Participated in serving Aramco with Wakeb (partnered with Aramco to provide free summer courses to Aramco summer camp students).
Accomplishments
Completed a virtual work experience in
consultation with BCG through Misk foundation.
Timeline
Apple Solutions Consultant
Apple
10.2023 - Current
Data and Research Intern
MISK Foundation/ Roxhill Media
10.2022 - 12.2022
Quality Team Leader
Shagrdi
08.2022 - 01.2023
Business Development Analyst /Logistics Specialist
Shgardi
06.2022 - 07.2022
Bachelor of Science - Business Administration And Management
Oklahoma State University
08.2018 - 12.2021
ELI - English Language
Texas A&M University
05.2015 - 05.2016
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