Ali Alshabib
Technical Support-Network-system administrator
Riyadh
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Work History
Technical Support
Safari Telecom
riyadh
05.2023 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Assisted with updating technical support best practices for use by team.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
Technical Support-Network-System administrator
estidamah
Riyadh
10.2022 - 12.2023
- Managed high levels of call flow and responded to [Type] technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Network Administrator
- Heavy hardware troubleshooting for PCs: installed, repaired, and replaced CPUs, mother boards, memory, video cards, network cards, printers, monitors, CD ROM and hard drives.
Certification
CCNA
Education
The Diploma of Computer And Information Technology -
09.2020 - 03.2023
+CompTIA Security -
08.2022 - 09.2022
CCNA 200-301 -
05.2022 - 06.2022
CEH-Ethical Hacker V11 -
06.2022 - 07.2022
Skills
Technical Support
Timeline
CompTIA Security+
06-2023
Technical Support - Safari Telecom
05.2023 - Current
CCNA
05-2023
Technical Support-Network-System administrator - estidamah
10.2022 - 12.2023
+CompTIA Security - +CompTIA Security,
08.2022 - 09.2022
CEH-Ethical Hacker V11 - CEH-Ethical Hacker V11,
06.2022 - 07.2022
CCNA 200-301 - CCNA 200-301,
05.2022 - 06.2022
Itti - The Diploma of Computer And Information Technology,
09.2020 - 03.2023
0599649294
- Phone Number
- ALI.AHMED.ALSHABIB@gmail.com
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