Ali Alshabib
Summary
Committed Technical Support Engineer with expertise in network troubleshooting and technical reporting
Overview
3
3
years of professional experience
4
4
Certifications
Work History
HSE Officer
Convergint
Riyadh, SA
09.2025 - Current
- Conducted safety inspections to identify hazards and mitigate risks in workplace environments.
- Monitored compliance with environmental regulations and safety standards across operations.
- Assisted in development of emergency response plans for potential incidents.
- Prepared detailed reports on safety incidents, recommending corrective actions for improvement.
- Evaluated ergonomic conditions, identifying areas for enhancement and risk reduction.
- Facilitated meetings to discuss safety policies and incorporate employee feedback effectively.
- Performed data entry and wrote technical reports for various safety and health databases.
IT Support Engineer
Technip Energies Italy Work in Saudi Aramco Riyadh Refinery
Riyadh, SA
06.2024 - 09.2024
- Delivered technical support to internal staff and external clients efficiently.
Maintained and supported network and server infrastructure for optimal performance.
Troubleshot and resolved hardware, software, and network connectivity issues promptly.
Installed, configured, and maintained hardware and software systems effectively.
Monitored system performance, identifying areas for improvement regularly.
Ensured compliance with group IT standards and procedures consistently.
Collaborated with IT professionals to achieve seamless system integration.
Provided training and support to end-users as required.
Technical Engineer
Alraedah Finance
Riyadh, SA
07.2023 - 05.2024
- Executed mobilization and imaging of Alraedah computers, mobile phones, and 2FA devices.
Provided deskside help to users for network, printer, and file server connectivity issues.
Relocated to assist remote sites and users as required.
Managed IT assets within ITSM and maintained inventory in stockrooms.
Responded to user tickets promptly in accordance with SLAs.
Configured network printers and scanners for operational efficiency.
Collaborated with IT network engineer on deployment initiatives.
Supported deployment of Teams voice endpoints and facilitated conference call assistance.
Technical Support Engineer
Safari X Dawiyat
Riyadh, SA
05.2023 - 07.2023
- Developed and implemented innovative solutions for complex technical issues.
Adapted quickly to new technologies and software applications.
Configured and tested new software and hardware systems.
Contributed to development of system security protocols.
Monitored system performance to proactively identify potential issues.
Technical Support
Estidamah
Riyadh, SA
01.2023 - 03.2023
- Managed high call flow, addressing technical support needs efficiently.
Resolved diverse technical issues across multiple systems and applications for clients in various time zones.
Configured hardware and granted system permissions for new employees.
Updated technical support best practices to enhance team performance.
Recommended software and hardware modifications to minimize lag and enhance speed.
Performed extensive hardware troubleshooting for PCs, including installation and replacement of components.
Installed, repaired, and replaced CPUs, motherboards, memory, video cards, network cards, printers, monitors, CD-ROMs, and hard drives.
Ensured optimal performance of technical hardware through systematic troubleshooting procedures.
Education
High Diploma - Computer and Information Technology
ITTI
Damamm03-2023
Skills
- Environmental compliance and safety
- Incident reporting and planning
- Technical support and risk management
- Network troubleshooting
- Technical reporting
- Compliance monitoring
- System integration
- Team collaboration
- Attention to detail
- Effective communication
- Inventory management
- Configuration management
Languages
English
Advanced (C1)
C1
Arabic
Native
Native
Certification
CCNA
Timeline
HSE Officer
Convergint
09.2025 - Current
IT Support Engineer
Technip Energies Italy Work in Saudi Aramco Riyadh Refinery
06.2024 - 09.2024
Technical Engineer
Alraedah Finance
07.2023 - 05.2024
Technical Support Engineer
Safari X Dawiyat
05.2023 - 07.2023
Technical Support
Estidamah
01.2023 - 03.2023
High Diploma - Computer and Information Technology
ITTI