Thikra Faisal Al-Harbi
Jeddah,Saudi Arabia
Summary
Trainee at the Almatarat Academy, part of the Saudi Academy of Civil Aviation Seeking a role in airport operations and customer service to apply the knowledge and skills gained through my diploma while developing hands-on experience in airside and terminal operations, safety, and passenger services. Highly motivated and passionate about the aviation industry, with a strong commitment to professionalism, teamwork, and contributing to the growth of Saudi Arabia’s aviation sector in alignment with Vision 2030.
Overview
1
1
year of professional experience
Work history
Receptionist
Areen Hotel
Jeddah
2024.08 - 2024.09
- Greeted and directed visitors, ensuring a professional and welcoming first impression to enhance customer experience.
- Managed incoming calls efficiently, routing inquiries to appropriate departments to improve communication flow and response time.
- Maintained appointment schedules with accuracy, optimizing daily operations and reducing scheduling conflicts.
- Processed incoming and outgoing mail promptly, ensuring timely distribution and supporting office productivity.
- Coordinated supply inventory and reorder requests, maintaining adequate stock levels to prevent workflow interruptions.
- Assisted with handling guest inquiries and special requests promptly, enhancing personalized service and boosting overall guest retention rates.
Trainee
Interlude Company
Jeddah
2024.02 - 2024.06
- Processed operational tasks accurately to enhance workflow efficiency and maintain consistent task completion standards.
- Installed and configured equipment following safety protocols to ensure compliance and minimize downtime risks.
- Tested system components to validate functionality, contributing to overall reliability and performance improvements.
- Drafted and verified technical documentation to support team knowledge sharing, increasing accuracy and reducing onboarding time for new employees.
- Examined workflow procedures to identify compliance gaps, strengthening adherence to regulatory standards and reducing operational risks.
Education
Diploma - AIRPORT SERVICES
Airport Academy, Saudi Academy of Civil Aviation
JEEDAH 2024.09 -
BACHELOR OF ARTS IN ENGLISH LANGUAGE - APPLIED LINGUISTICS
University of Jeddah
Jeddah 2021.01 - 2024.06
Skills
- Time: Beginner
- Reliability
- Self-motivation
- Basic technical skills
- Work ethic
- Multitasking
- Learning agility
- Customer service
- Operational coordination
- Passenger assistance
- Hospitality standards
- VIP customer service
- Airport layout navigation
- Leadership
- Public Relations
LANGUAGES
English B1 - Intermediate
COURSES
- Certified Hospitality Supervisor American Hotel & Lodging Association
- Certified Guest Service Professional American Hotel & Lodging Association
- Dangerous Goods Regulations (DGR) – Training Workshop Almarat Academy
- Work Experience Trainee – Media & Communication Interlude Agency
- Customer Relationship Management (CRM) Ministry of Tourism
- Certificate of Attendance – Career Mentoring Program, Building Strong Foundations: Values, Work Culture, and Professional Ethics
- Administrative Reports and Correspondence Preparation Course, Hadaf International Training Institute
- Security Management Course X-Ray Baggage Inspection
- ERP & Crisis Management Course Emergency Plan Implementation
- Customer Service Team Management Course Doroob
- Microsoft Excel Course Doroob
- Building Professional Relationships Workshop Human Resources Development Fund HRDF
- Emotional Intelligence Workshop Human Resources Development Fund HRDF.
References
References available upon request.
Timeline
Diploma - AIRPORT SERVICES
Airport Academy, Saudi Academy of Civil Aviation
2024.09 -
Receptionist
Areen Hotel
2024.08 - 2024.09
Trainee
Interlude Company
2024.02 - 2024.06
BACHELOR OF ARTS IN ENGLISH LANGUAGE - APPLIED LINGUISTICS
University of Jeddah
2021.01 - 2024.06