ALI ALZAYER
Dammam,Eastern Province
Summary
Driven professional with talent for strategic problem-solving and leadership. Combines analytical thinking with strong communication skills. Poised to drive significant improvements and foster innovation within the team.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work history
Customer care Senior Specialist
Cigna Healthcare Insurance
Riyadh, Riyadh Region
2023.11 - 2026.02
- Assisted in delivering high-quality support to enhance customer satisfaction.
- Resolved customer issues with effective interpersonal skills and conflict resolution methods.
- Managed customer complaints by providing suitable solutions to ensure positive outcomes.
- Supported individual coaching initiatives to boost employee confidence and abilities.
- Facilitated communications with clients to nurture strong relationships.
- Recognised trends in gathered data to improve overall service quality.
Customer Service
Daman Health Insurance Broker
Dhahran, Eastern Province
2023.03 - 2023.10
- Assisted in managing insurance activities for company.
- Completed claim applications and aided in initiating payment processes.
- Addressed technical and procedural queries in accordance with company regulations.
- Handled high volume of calls daily, providing customer service support to all clients.
- Secured client trust by clarifying complex health insurance policies in simple terms.
Education
Bachelor - Finance
Western Sydney University
Sydney, AustraliaSkills
- Verbal and written communication
- Risk assessment
- Regulatory compliance
- Quality control
- Journal entry posting
- Microsoft Office proficiency
Languages
English
Fluent
Timeline
Customer care Senior Specialist
Cigna Healthcare Insurance
2023.11 - 2026.02
Customer Service
Daman Health Insurance Broker
2023.03 - 2023.10
Bachelor - Finance
Western Sydney University