Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ali Alnazhah

Riyadh

Summary

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.

Overview

5
5
years of professional experience

Work History

Infrastructure Specialist

Riyadh Bank
12.2023 - Current

IT Support Analyst

Holool Aloula ( confidential Project - Riyadh, Saudi Arabia)
05.2022 - 10.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

IT Technical Support Specialist

Alsalam aerospace industry - Riyadh, Saudi Arabia
07.2019 - 05.2022
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.

Education

Bachelor of Science - Computer Engineering

University Of Hail - Hail
08.2019

Skills

  • Implement System Center Configuration Manager
  • Implement AD Manager , Pandora and ManageEngine Central
  • Server Software: Microsoft Windows server 2008/2012/2016/2019 including windows server service
  • OS: Windows XP/7/Vista/8/81/10
  • Backup Software: Backup Exec
  • Gained some management skills, and report writing skills
  • Network Troubleshooting
  • Hardware troubleshooting
  • System Monitoring Tools
  • User Support
  • Active Directory Management
  • ISO 27001
  • Patching

Languages

Arabic
Proficient
C2
English
Advanced
C1

Timeline

Infrastructure Specialist

Riyadh Bank
12.2023 - Current

IT Support Analyst

Holool Aloula ( confidential Project - Riyadh, Saudi Arabia)
05.2022 - 10.2023

IT Technical Support Specialist

Alsalam aerospace industry - Riyadh, Saudi Arabia
07.2019 - 05.2022

Bachelor of Science - Computer Engineering

University Of Hail - Hail

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Ali Alnazhah