Ali Barqah
jeddah,Saudi Arabia
Summary
As a motivated professional, I would like to find a challenging position in which I can use my enthusiasm and experience to work along with a team and capable to communicating with people with good manner.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Deputy branch manager
Ithra'a Group
Makkah, Mecca Region
01.2023 - 01.2024
- Managed daily operations of the branch, ensuring alignment with company objectives.
- Supported the Branch Manager in decision-making and implementing strategic initiatives.
- Supervised staff and facilitated training programs to enhance team performance.
- Played a key role in improving customer satisfaction and achieving the targets.
Deputy head of the Service Center
Ithra'a Group
Makkah, Mecca Region
01.2020 - 01.2022
- assisted in leading the center’s operations and strategic planning to achieve organizational goals.
- Coordinated with cross-functional teams to optimize operations during peak Hajj seasons.
- Played a key role in developing and improving service protocols to meet organizational goals.
Lead Member of the Passports and IT Department
National Tawafa Establishment for Non- Arab Africa
Makkah, Mecca Region
01.2015 - 01.2018
- Processed and managed passport and visa-related documentation for the pilgrims.
- Utilized IT systems to streamline data entry and record-keeping processes.
- Provided technical support and troubleshooting for the department’s computer systems.
Lead Member of the Holy Sites Department
National Tawafa Establishment for Non- Arab Africa
Makkah, Mecca Region
01.2010 - 01.2015
- Led the planning and execution of operations across the holy sites during Hajj season in (Mina, Arafat, and Muzdalifah)
- Ensured the smooth accommodation and transportation of pilgrims between Mina, Arafat, and Muzdalifah.
- Oversaw crowd control measures and safety protocols to ensure a secure environment for pilgrims.
- Coordinated with multiple teams to address logistical challenges and enhance the overall Hajj experience.
Education
Bachelor's degree - political science and government General
Clark Atlanta University
Atlanta, United State of America 09.2015 - 09.2019
Skills
- Operational risk control
- Communication skills
- Problem-solving
- Teamwork
- Leadership skills
- follow the direction
- Decision-making
Languages
English
Advanced
Arabic
Fluent
Certification
Six Sigma- Green Belt
Timeline
Deputy branch manager
Ithra'a Group
01.2023 - 01.2024
Deputy head of the Service Center
Ithra'a Group
01.2020 - 01.2022
Bachelor's degree - political science and government General
Clark Atlanta University
09.2015 - 09.2019
Lead Member of the Passports and IT Department
National Tawafa Establishment for Non- Arab Africa
01.2015 - 01.2018
Lead Member of the Holy Sites Department
National Tawafa Establishment for Non- Arab Africa
01.2010 - 01.2015
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