Ali Fallatah
Jeddah,Saudi Arabia
Summary
Accomplished professional specializing in hospitality management and customer service, focused on enhancing guest satisfaction and retention through effective relationship building. Strong financial management skills include profit and loss analysis, risk assessment, and inventory control. Proven expertise in team building, leadership, office management, and process improvement to drive operational efficiency. Career goals involve leveraging vendor management and decision-making skills to optimize business outcomes.
Overview
26
26
years of professional experience
Work history
Cluster Director of Operations
Bay La Sun & Views Hotels
King Abdullah Economic City , Saudi Arabia
2025.12 - Current
- Nurtured relationships with key industry partners to expand business horizons.
- Leveraged data analytics tools for informed decision-making strategy.
- Designed comprehensive business plans which laid foundation for growth opportunities.
- Developed standard operating procedures, enhancing efficiency at all organisational levels.
- Developed strong relationships with stakeholders to secure future investments.
- Led cross-functional teams for improved productivity and increased revenue.
Operation Manager
Masarrat Al Mashaer, Jeddah Hotels
Jeddah
2024.01 - 2025.01
- Overseeing the daily operations of the hotel, managing staff, ensuring high quality service for guests, implementing procedures to improve efficiency, coordinating with other departments, handling guest complaints, and working towards achieving revenue and profitability goals. ensuring that the hotel runs smoothly and successfully meets the needs of both guests and staff
- Pre – Opening / Operation
Director Of Operation
Address Jabal Omar, Makkah
Makkah
2023.01 - 2023.01
- Ensuring the hotel follows company regulations and local laws, managing budgets and financial information, overseeing the daily operations, ensuring efficient management, and providing strategic direction.
- Hotel in charge as general Manager during the opening of the hotel
- Pre – Opening
Executive Assistant Manager
The House City yard, Jeddah KSA
Jeddah
2022.01 - 2022.01
- Execute perfect coordination between all departments and control operations in accordance with the company's standards, revenues, and maintain cost control, as well as ensure that visitors receive the best possible level of comfort and happiness.
- Oversaw hotel operations in absence of General Manager.
Cluster Director of Rooms
Choice Hotels, Saudi Arabia, Jeddah
Jeddah
2021.01 - 2022.01
- Maintained a high level of cleanliness across the hotel in accordance with the brand's guidelines. Oversaw all aspects of hotel management, from recruiting and firing through training, scheduling, performance evaluations, and disciplinary action. Analysed state of cleaned guest rooms and reported any problems to housekeeping managers. Examined feedback from past visitors to find ways to better serve current guests.
- Opened two hotels as General Manager beyond current duties.
- Pre – Opening
Front Office Manager
Hilton Riyadh Hotel & Residences Saudi Arabia
Riyadh
2017.01 - 2020.01
- Supervised Front Desk Operations to maximise revenue, reduce expenses, and managed high level of service and visitor satisfaction. Spearheaded front desk, inventory, scheduling, forecasting, and budget for department to ensure maximum earnings. Created variety of useful financial reports, such as rate and availability calendar. Served as human resource manager in charge of hiring, induction, training, oversight, counselling, scheduling, and performance reviews.
- Achieved 100% occupancy for two months at the largest hotel in Saudi Arabia outside of Makkah.
- Managed quality service by providing direction and leadership to the front desk staff.
- Introduced new luxury brand in Mecca to establish trust with clients and create loyalty.
- Acquired high guests review and feedback in Conrad worldwide by providing excellent customer service.
- Pre-Opening
Front Office Manager
Conrad Makkah, Saudi Arabia
Makkah
2014.01 - 2017.01
- Supervised Front Desk Operations to maximise revenue, reduce expenses, and managed high level of service and visitor satisfaction. Spearheaded front desk, inventory, scheduling, forecasting, and budget for department to ensure maximum earnings. Created variety of useful financial reports, such as rate and availability calendar. Served as human resource manager in charge of hiring, induction, training, oversight, counselling, scheduling, and performance reviews.
- Achieved 100% occupancy for two months at the largest hotel in Saudi Arabia outside of Makkah.
- Managed quality service by providing direction and leadership to the front desk staff.
- Introduced new luxury brand in Mecca to establish trust with clients and create loyalty.
- Acquired high guests review and feedback in Conrad worldwide by providing excellent customer service.
- Pre-Opening
Assistant Front Office Manager
Hilton Makkah Hotel & Towers, Makkah, Saudi Arabia
Makkah
2001.01 - 2014.01
- Spearheaded the activities of the Guest Service department. Ensures that all Team Members maintain the right image with regard to grooming and uniform standards. Assisted in training of new workers and otherwise supports the hotel's programs, rules, and procedures. Demonstrated impartiality with regard to disciplinary action and provides supporting documentation. Built relationships with customers, repeat guests, and group contacts.
- Oversaw front office operations throughout Ramadan and Hajj Season.
- Maintained high standard and service during high seasons with full occupancy.
Education
Executive MBA - Hospitality Administration/Management
Les Roches Marbella Global Hospitality
Marbella, SpainMaster Certificate - Hospitality Management
Cornell University
Ithaca, NY, USABachelor's Degree - Hotel and Tourism Management
New York Global University
NY, USABachelor's degree - Physical Education Teaching and Coaching
Umm Al Qura University
Mecca, Saudi ArabiaSkills
- Hospitality Management
- Customer service
- Financial Management
- Guest Service Management
- Relationship Building
- Customer Satisfaction & Retention
- Team Building & Leadership
- Office Management
- Process Improvement
- Risk assessment techniques
- Inventory control proficiency
- Vendor management capability
- Efficient decision-making
- Profit and Loss Analysis
Additional Experience
- Front Office in-charge, Doubletree by Hilton, Dhahran
- Middle East Guest Relation Manager, London
- Hilton on park lane, Assistant Front Desk Manager, Makkah Hilton & Towers Assistant Manager, Makkah Hilton & Towers, Saudi Arabia
- Act Night Manager, Makkah Hilton & Towers, Saudi Arabia Senior Guest Relation Manager, Hilton Kuala Lumpur
- Shift Leader, Makkah Hilton & Towers, Saudi Arabia Receptionist, Makkah Hilton & Towers, Saudi Arabia
References
References available upon request.
Timeline
Cluster Director of Operations
Bay La Sun & Views Hotels
2025.12 - Current
Operation Manager
Masarrat Al Mashaer, Jeddah Hotels
2024.01 - 2025.01
Director Of Operation
Address Jabal Omar, Makkah
2023.01 - 2023.01
Executive Assistant Manager
The House City yard, Jeddah KSA
2022.01 - 2022.01
Cluster Director of Rooms
Choice Hotels, Saudi Arabia, Jeddah
2021.01 - 2022.01
Front Office Manager
Hilton Riyadh Hotel & Residences Saudi Arabia
2017.01 - 2020.01
Front Office Manager
Conrad Makkah, Saudi Arabia
2014.01 - 2017.01
Assistant Front Office Manager
Hilton Makkah Hotel & Towers, Makkah, Saudi Arabia
2001.01 - 2014.01
Bachelor's degree - Physical Education Teaching and Coaching
Umm Al Qura University
Bachelor's Degree - Hotel and Tourism Management
New York Global University
Master Certificate - Hospitality Management
Cornell University
Executive MBA - Hospitality Administration/Management
Les Roches Marbella Global Hospitality