Ali Ghassan

• Enhanced system security by regularly testing the effectiveness of protection measures.
• Built strong partnerships with external organizations to respond effectively to major cyber threats.
• Created and enforced security policies to protect against cyber-attacks.
• Improved threat detection processes, allowing faster response to security incidents.
• Led cybersecurity operations, including risk assessments, penetration testing, and policy implementation.
• Managed SIEM systems to monitor and analyze security threats.
• Supervised firewall, endpoint, and network security to prevent cyber risks.
• Handled cybersecurity contracts and vendor management to ensure compliance with security standards.

• Managed daily IT operations, ensuring systems run smoothly and efficiently.
• Monitored and maintained IT infrastructure, including servers, networks, and storage systems.
• Administered Microsoft Exchange, managing emails, user accounts, and troubleshooting issues.
• Oversaw Microsoft Azure cloud services, ensuring secure and optimized cloud operations.
• Managed firewalls, network security, and access controls to protect company data.
• Implemented and maintained backup solutions to prevent data loss.
• Supervised IT support teams, helping resolve technical issues for employees.
• Coordinated with vendors to ensure timely updates and support for IT systems.
• Improved system performance by upgrading hardware, software, and network solutions.
• Ensured IT compliance with security policies and best practices.

Active Directory & User Management Email & Cloud Services Network & Security Administration Technical Support & IT Operations

• Managed Active Directory (AD), including user account creation, modifications, and removals.
• Monitored and maintained 4 replicated domain controllers with dedicated DNS and DHCP servers.
• Ensured daily AD replication checks and managed Group Policy (GPO) configurations.
• Managed Microsoft Exchange Server 2010 and performed daily operational tasks.
• Administered Microsoft Azure servers to support cloud-based infrastructure.
• Handled Office 365 services, including Exchange, SharePoint, OneDrive, and Microsoft Teams.
• Managed Aruba Central, adding licenses, configuring Access Points (APs) and switches, and monitoring performance.
• Administered security solutions, including Kaspersky Security Center, FortiGate Firewall, and Qualys Patch Management.
• Enforced security policies and awareness programs to enhance IT security.
• Led and coached the Helpdesk team, ensuring quick resolution of technical issues.
• Managed hardware replacements and troubleshooting for IT equipment.
• Oversaw server room operations, including NetBotz monitoring, VMware, Hyper-V, and HP storage solutions.

• Managed MediMizer system, overseeing all medical maintenance processes at KKUH.
• Installed and configured security solutions, including antivirus software and network protection.
• Set up and maintained network infrastructure, including VLANs, Cisco switches, routers, and hardware components.

One year training in IT support, helpdesk & IT management