ALI HAIDER
Customer Service Representative
Riyadh
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Quality Education Company
07.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Call Center Agent
Al Gahtani Transportation
11.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Hospitality Sales Trainee
COTHM (College of Tourism & Hotel Management)
01.2017 - 01.2018
- Promoted COTHM’s hospitality education programs to clients and institutions.
- Organized career fairs, exhibitions, and marketing campaigns.
- Built partnerships with hotels and corporate organizations.
- Followed up with prospects to maximize admissions and training opportunities.
Education
Bachelor of Science - Aviation Management
Superior University
01.2022
Graduate Diploma - Professional Travel Advisor
COTHM
01.2022
Diploma - Professional Travel Services
COTHM
01.2022
Skills
Customer service
Problem-solving
Active listening
Call management
Complaint resolution
Customer relationship management (CRM)
Information security
Call center operations
PERSONAL INFORMATION
- Nationality: Pakistani
- Iqama: Transferable
- Driving License: Available
Refferences
Contact details:
Arslan Aslam
Visa management officer - Quality Education Company
+966 580745623 - arslan.aslam@qehc.edu.sa
Osama Irshad
Transportation Head - Al Gahtani Transportation
+966 541212294
Timeline
Customer Service Representative
Quality Education Company
07.2024 - 05.2025
Call Center Agent
Al Gahtani Transportation
11.2022 - 02.2024
Hospitality Sales Trainee
COTHM (College of Tourism & Hotel Management)
01.2017 - 01.2018
Graduate Diploma - Professional Travel Advisor
COTHM
Diploma - Professional Travel Services
COTHM
Bachelor of Science - Aviation Management
Superior University
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