ALI MOHAMED ALI FADL-ALLAH
Dammam,Saudi Arabia
Summary
Automotive service advisor with 5+ years of experience in service reception, diagnostics coordination, and customer support. Skilled in DMS software, technical documentation, and customer communication. Known for accurate information flow and efficient time management in high-volume environments.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work history
Service Advisor / Technical Sales Consultant
Petromin Stellantis
Dammam
2023.05 - 2026.10
- Delivered technical sales consultation for maintenance, repairs, service packages, and extended warranty programmes, enhancing customer understanding of service options.
- Negotiate service scope and pricing with customers while maintaining accurate CRM/DMS records and follow-ups to support revenue growth and CSI performance.
- Upsold preventive maintenance plans and aftersales solutions, including chemical treatments, tyre services, and A/C sanitisation, contributing to increased customer retention and satisfaction.
- Prepared quotations based on diagnostics and managed warranty approvals and documentation to streamline service processes.
Body Shop Reception Engineer / Estimation Officer
Almulhim Auto
Riyadh
2022.01 - 2023.05
- Prepared detailed repair quotations and insurance cost estimates to ensure transparent client communication.
- Conducted vehicle damage inspections for collision repair cases to assess repair needs accurately.
- Scheduled workshop workflow to optimise resource allocation and meet delivery deadlines.
- Coordinated warranty approvals to facilitate timely repairs.
- Ensure quality compliance before vehicle handover.
Vehicle Quality Control Inspector
GEELY Motors - AUTOBASH Assembly Plant
2020.02 - 2021.05
- Conducted detailed OEM quality inspections throughout all vehicle assembly stages.
- Performed functional and visual inspections on critical systems including braking, suspension, engine, lighting, and wheel alignment.
- Documented and reported defects in paint quality, fitment, finish, and interior trim to ensure adherence to quality specifications.
- Coordinated with engineering and production teams to resolve quality deviations efficiently.
- Led and supervised the interior trim assembly line team to meet daily production targets while ensuring full compliance with quality standards.
- Managed manpower allocation and monitored installation accuracy to maintain safety standards across the production line.
- Conducted final vehicle inspections and performed road testing to confirm compliance with manufacturer standards before release.
Education
Diploma - Mechanical Engineering - Automotive
Sudan University of Science and Technology
SudanSkills
- Technical Sales
- B2B Consulting
- Proposal preparation
- CRM & DMS Systems (CDK, Autoline)
- Negotiation & Closing
- Service Quality Assurance
- Service Diagnosis
- Quality control & road testing
- DMS applications
- Reporting & Documentation
- Workshop Coordination
- Automotive systems (mechanical & electrical)
- Service history analysis
- Safety protocols
- Leadership & Team Coordination
- Cross-functional teamwork
- Customer communication
- Problem solving
- Conflict Resolution
- Detail orientation
- Time management
- Decision-making
- Adaptability
- Work Ethics & Professional Accountability
Certification
- Certified Service Advisor - Stellantis
- Lean Six Sigma Green Belt - AEC
LANGUAGES
Arabic - Native
English - Fluent
Timeline
Service Advisor / Technical Sales Consultant
Petromin Stellantis
2023.05 - 2026.10
Body Shop Reception Engineer / Estimation Officer
Almulhim Auto
2022.01 - 2023.05
Vehicle Quality Control Inspector
GEELY Motors - AUTOBASH Assembly Plant
2020.02 - 2021.05
Diploma - Mechanical Engineering - Automotive
Sudan University of Science and Technology