Ali Mohamed Elsebaey
EGYPT
Summary
Accomplished IT professional accustomed to troubleshooting and diagnosing hardware and software issues. Promptly implements resolutions to mitigate inefficiencies. Skilled in remote desktop support and network connectivity.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
IT specialist
Talat Mostafa Group
Elrehab, New Cairo
2010.01 - 2023.01
- Closed more than [15] tickets daily with [100]% customer satisfaction.
- Maintained and performed hardware repairs on Windows
- Provided remote desktop support to users, efficiently resolving issues to minimise downtime.
- Supported development of remote working hardware and software combined solutions.
- Implemented frequent system backup and recovery practices to reduce data loss.
- Monitored security certificates and maintained company compliance with security requirements.
Technical Support
Pernassus Company
2008.01 - 2010.01
- Answered user questions about hardware and software operation to help resolve problems.
- Tracked computer system and network performance to identify root causes of issues.
- Installed new software for users and monitored version and patch update requirements.
- Delivered reliable, high quality technical support to average of [10] users daily.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Established and troubleshot network and data communications systems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Cisco Certifications
- Computer Hardware -Operating Systems-NetworkingDevices
- Networking Basics-Network Support and Security
- Network Defense-Network Addressing-Introduction to Cybersecurity-Cyber Threat Management-Endpoint Security
- Udemy Certifications
- Ccna
- An Online Course
- Mcsa-Microsoft Azure Fundamentals
Education
Bachelor of Education - Educational technology
Al Azhar university
2002.09 - 2006.05
Skills
- Hardware repair
- Desktop troubleshooting
- Data backup & recovery
- Windows [All]
- Cybersecurity
- Excel proficiency
- Windows server
- SAP
- Application support
- Connectivity network configurations
- Application installations
- Troubleshooting proficiency
- Skilled in TCP/IP and WAN
- Staff education and training
- Hardware upgrades
- Customer service expert
- CCTV
Custom
Ali Elsebaey ,0501704692 +201143739414, alivet414@gmail.com
Languages
English
Intermediate
Timeline
IT specialist
Talat Mostafa Group
2010.01 - 2023.01
Technical Support
Pernassus Company
2008.01 - 2010.01
Bachelor of Education - Educational technology
Al Azhar university
2002.09 - 2006.05