ALI NAFEA
MADINA,Saudi Arabia
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work history
SENIOR FRONT OFFICE MANAGER
OBEROI MADINA
Medina, Medina Region
08.2018 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Assisted in training new staff members on customer service protocols and operational procedures.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
- Developed and maintained positive relationships with guests to enhance their overall experience.
- Responded to guest inquiries and resolved issues to ensure satisfaction during their stay.
- Implemented standard operating procedures for front office management to improve efficiency.
- Organised front office schedules to optimise staffing and service delivery during peak times.
- Facilitated communication between departments to ensure seamless guest service and operational flow.
- Updated hotel's database regularly to keep track of guest information and preferences.
- Worked closely with housekeeping department to ensure rooms are ready on time; improved efficiency in room turnover times.
- Streamlined check-in procedures for improved customer experience.
- Monitored inventory and ordered supplies as required for uninterrupted services.
- Developed strong relationships with repeat clients, leading to increased loyalty and business growth.
- Compile detailed shift reports; provided comprehensive handover to next shift team.
- Fostered positive working environment, improving employee morale and productivity.
- Delegated tasks effectively amongst staff members; ensured balanced workload and reduced stress levels.
- Implemented efficient booking system with the help of modern technology tools.
- Coordinated room assignments, resulting in efficient guest services.
- Maintained cleanliness and hygiene standards in the lobby area, providing a comfortable environment for guests.
- Trained new employees to enhance team performance.
- Facilitated effective inter-departmental communication for seamless operations.
- Assisted guests in booking tours or restaurant reservations for enhanced experience.
- Managed guest complaints with a calm, professional demeanour.
- Handled cash transactions accurately; maintained financial integrity at front desk.
- Verified identification and payment methods during check-in process; safeguarded against potential fraud.
- Conducted regular performance evaluations to ensure quality of service.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Ensured high levels of customer satisfaction by promptly addressing issues.
- Ensured smooth operations by overseeing front office staff and their tasks.
- Created and submitted progress reports to upper management.
- Updated office management on team's activities and progress at weekly meetings.
- Set office policies and procedures to keep team members coordinated.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Delivered new hire training and mentored established staff on processes and procedures.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Communicated policy changes and business priorities to streamline office team tasks.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Enforced clerical team compliance with industry best practices and internal policies.
- Coordinated work of [Number] clerical team members to consistently meet office needs.
- Evaluated performance of [Number] clerical workers against company standards.
- Assessed employee performance on [Timeframe] basis and implemented corrective actions.
FRONT OFFICE MANAGER
MADINA OBEROI HOTEL
MADINA, SAUDIA
08.2009 - 08.2018
ASST FRONT OFFICE MANAGER
MEDINA OBEROI HOTEL
MADINA, SAUDIA
08.2003 - 08.2009
LOBYY MANGER
MEDINA OBEROI HOTEL
MADINA, SAUDIA
08.2000 - 08.2003
ASST LOBBY MANAGER
MEDINA Oberoi Hotel
, SAUDIA
08.1997 - 08.2000
Education
Diploma - OBEROI CENTRE OF LEARNING & DEVELOPMENT
07.1995 - 07.1997
Languages
English
Advanced
Affiliations
- FISHING
Timeline
SENIOR FRONT OFFICE MANAGER - OBEROI MADINA
08.2018 - Current
FRONT OFFICE MANAGER - MADINA OBEROI HOTEL
08.2009 - 08.2018
ASST FRONT OFFICE MANAGER - MEDINA OBEROI HOTEL
08.2003 - 08.2009
LOBYY MANGER - MEDINA OBEROI HOTEL
08.2000 - 08.2003
ASST LOBBY MANAGER - MEDINA Oberoi Hotel
08.1997 - 08.2000
OBEROI CENTRE OF LEARNING & DEVELOPMENT - Diploma, OBEROI CENTRE OF LEARNING & DEVELOPMENT
07.1995 - 07.1997
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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