ALI RAZA
RIYADH,RIYADH
Summary
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
Naqel Express
Riyadh, Riyadh Region
11.2019 - Current
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within the team.
- Coordinated with other supervisors to maintain consistency across shifts.
- Established and maintained organized working environment for team of 85 Employees.
Load officer
Khushhali Microfinance Bank Limited
Sahiwal, Punjab
03.2019 - 10.2019
- Frequently updated knowledge on latest lending regulations, maintaining compliance.
- Demonstrated excellent knowledge of banking products for client education.
- Assessed and analysed customer's financial status for loan eligibility.
- Managed loan portfolio, reducing delinquency rates.
- Prepared monthly statements and followed up on overdue balances by telephone or email.
Education
Master of Commerce - Commerce
Bahauddin Zakariya University - BZU
Pakistan 10.2016 - 11.2018
Bachelor of Commerce - Commerce
Bahauddin Zakariya University - BZU
Pakistan 08.2014 - 09.2016
Skills
- Customer services excellence
- Delegating effectively
- Leadership competence
- Ethical standards
- Order processing
- Team motivation
Timeline
Supervisor
Naqel Express
11.2019 - Current
Load officer
Khushhali Microfinance Bank Limited
03.2019 - 10.2019
Master of Commerce - Commerce
Bahauddin Zakariya University - BZU
10.2016 - 11.2018
Bachelor of Commerce - Commerce
Bahauddin Zakariya University - BZU
08.2014 - 09.2016
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