Summary
Overview
Work History
Education
Skills
Languages
Achievements Awards
Timeline
Generic

Ali Raza

Riyadh

Summary

Experienced and Self-motivated Amazon Fulfilment Centre Team leader and Problem Solver at Mixed Sort FC RUH8 Amazon Responsible for managing overall day-to-day operations of multiple tasks and ensuring the team is achieving the goal of benchmarks of high safety quality and providing a safe work environment for all associates.

Overview

3
3
years of professional experience

Work History

Team Leader & Problem Solver

Amazon
01.2023 - 01.2025
  • Led the RTN Problem Solver team, ensuring timely ticket creation for shipment issues and efficient resolution of escalated cases.
  • Cleared backlogs and maintained SLA compliance in daily operations to enhance workflow efficiency.
  • Oversaw damage control processes, maximizing recovery by categorizing items as sellable (normal and WHD) to boost customer satisfaction.
  • Ensured high-quality assessments of damaged shipments to reduce vendor complaints and enhance their experience.
  • Trained C-RET receivers thoroughly on SOPs to minimize receiving errors and improve process accuracy.
  • Ensured regular execution of C-RET and safety audits in compliance with defined schedules.
  • Performed root cause analysis on recurring return issues, implementing corrective measures to prevent reoccurrence.
  • Collaborated with inventory and fulfillment teams to maintain stock accuracy and minimize return-related losses.
  • Enforced compliance with Amazon's return policies, reducing fraud and improving customer satisfaction.
  • Inspected returned products, validating reasons for return, and categorized items for resale, refurbishment, or disposal.
  • Utilized data tools to analyze return trends, enhance process efficiency, and propose strategic improvements.
  • Managed timely sorting and return of various FC shipments (international, MFN, Vendor Flex, Seller Flex) to reduce network losses.
  • Raised, tracked, and closed issue tickets using problem-solving tools and coordinated through emails to ensure resolution within deadlines.

Warehouse Associate

Amazon
04.2022 - 01.2023
  • Pick, pack, and dispatch customer orders with precision, ensuring timely and error-free deliveries.
  • Utilize RF scanners and Warehouse Management Systems ‘WMS’ to accurately scan, sort, and track inventory.
  • Prepare shipments by wrapping, labeling, and sealing pallets with tape, glue, and shrink wrap, following safety standards.
  • Inspect incoming and outgoing shipments; report damages to support continuous improvement initiatives.
  • Maintain a clean, organized, and hazard-free workspace in compliance with safety and quality guidelines.
  • Identify process inefficiencies and suggest workflow enhancements to improve productivity.
  • Collaborate with team members and supervisors to support seamless warehouse operations.
  • Assist in training new associates on SOPs and daily tasks to ensure smooth onboarding.

Education

Pre Mechanical Engineering - undefined

Govt college of technology
Punjab
01.2020

Skills

  • Problem Solving
  • Team building
  • Time Management
  • Microsoft office
  • Communication skills
  • Multi Language
  • Warehouse operations
  • Logistics software

Languages

Urdu
English
Hindi
Arabic

Achievements Awards

  • Recipient of Amazon's Best Problem Solver award, recognized by senior leadership for exceptional analytical skills, effective issue resolution, and consistent operational excellence.
  • Saved 52k dollars in Cret section within 6 weeks after launching the WHD deal process by Amazon Leadership.
  • Highlighted the top reasons for returns with Leadership and achieved reduced return rates and loss of shipments.

Timeline

Team Leader & Problem Solver

Amazon
01.2023 - 01.2025

Warehouse Associate

Amazon
04.2022 - 01.2023

Pre Mechanical Engineering - undefined

Govt college of technology

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Ali Raza